The Wire (Page 47)

Freshworks global survey shows AI putting a dent in busywork, boosting workers’ sense of purpose Dec 16, 2024 -- Jeff DavisEditor in Chief at Freshworks -- The modern workplace is inefficient. Workers spend three hours a day on frustrating, boring tasks, and in the United States alone, the average time spent on busywork equates to a whopping $2.38 trillion annually in wasted time.

Company announces new no-code AI App Builder and Slack integration to democratize generative AI for marketers, accelerating marketing AI transformation SAN FRANCISCO, Dec. 16, 2024 /PRNewswire/ -- Jasper, the world's leading AI marketing platform, today announced a major expansion of its product suite with the launch of Jasper Studio, giving marketers the autonomy to design and deploy AI apps and workflows; as well as a native Slack integration, which extends the power of Jasper into the places where marketers work. These new capabilities significantly lower the barrier to AI implementation and scale, accelerating time to value for marketing teams, and advancing Jasper's mission to elevate marketers with the power of AI.

Telecom and customer service management companies including ESMT are adopting Jovee AI–a fully integrated AI solution to enhance internal processes and increase efficiencies Chino, California, December 12, 2024 – Jovee is announcing the beta launch of Jovee AI, a fully-featured AI assistant designed to streamline contact center operations by understanding, empathizing, and engaging with customers in real-time across multiple communication channels. Jovee is uniquely tailored to the telecom industry, providing telecom and customer service platform organizations with a single solution to enhance operational efficiency and customer satisfaction.

Evinced's software-based, prevention-first approach to accessibility is adopted by even more Global 500 corporations PALO ALTO, Calif., Dec. 12, 2024 /PRNewswire/ -- Evinced, the leading software company powering accessible web and mobile development, today announced it has raised $55 million in Series C funding, bringing its total funding to-date to $112 million. The round was led by existing investor Insight Partners, a global software investor, with participation from existing investors M12 (Microsoft's venture fund), BGV, Capital One Ventures, and Engineering Capital.

Copilot now identifies buyers of interest visiting your website, uncovers accounts engaging with marketing campaigns, and more Takeaways: Identify Buyers Visiting Your Website: Our WebSight Buyer ID signal alerts your sellers when members of your buying group have visited your website, transforming anonymous traffic into actionable insights. Receive AI-Powered Intent Recommendations: Guided Intent takes the guessing out of which Intent topics you should track by analyzing closed/won deals in your CRM and accurately identifying the topics most associated with creating opportunities.

Strategic appointment builds on product innovation linked with a consumer’s privacy, preference and permission JERSEY CITY, N.J., December 10, 2024 — Verisk Marketing Solutions, a company of Verisk (Nasdaq: VRSK), a leading global data analytics and technology provider, today announced that Christine Frohlich has expanded her role to vice president of product and data governance. Frohlich joined Verisk Marketing Solutions in 2022 as head of data governance where she has led with a strong focus on the evolving privacy landscape and changes in consumer data regulation.

Five9 agents and Microsoft Teams users can now both see real-time presence status from a consolidated directory, enhancing organizational collaboration and improving customer experiences SAN RAMON, Calif.--( BUSINESS WIRE)--Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the latest release of the Microsoft Teams UC Integration with bi-directional presence to enhance agent-expert communication and accelerate resolutions for more complex customer requests. For the first time, both Five9 agents and Microsoft Teams users can simultaneously view everyone’s presence status, empowering contact center agents and back-office experts to click-to-call, conference in, or transfer calls with confidence.

AUSTIN, Texas — Dec. 10, 2024 — SupportNinja, a leading provider of AI-enabled, agile outsourcing services, today detailed recent efforts to supercharge its momentum, including strengthening its leadership team and adding new full-lifecycle CX solutions as well as industry-specific vertical solutions. These moves, which were driven by increased customer demand, add muscle to the Outsourcing 2.0 company — placing SupportNinja in a strong position for continued success and rapid growth. “Our Outsourcing 2.0 model is revolutionizing outsourcing by leading with a people-first approach that drives value and quality at every turn,” said SupportNinja CEO Craig Crisler. “This is the mindset we bring to the new solutions and industry offerings that we’ve launched this year and the impetus for bolstering our already stellar leadership team.” ‍ New Leadership Hires and Promotions Strengthen SupportNinja's Executive Team New additions to the SupportNinja leadership team in 2024 include Ken Braatz, senior vice president of information technology, and Omeed Jafari, vice president of service delivery.

AI innovator's efforts will focus on building exceptional products that enable customers to deliver outstanding experiences SAN FRANCISCO, Dec. 10, 2024 /PRNewswire/ -- Zendesk has named Shashi Upadhyay as the new President of Product, Engineering, and AI to further accelerate the company's next phase of growth in customer and employee service. Upadhyay's experience in technology and product leadership includes a proven track record of developing transformative products that enhance customer experiences.

Global Marketing Executive Brings Hypergrowth Leadership Experience to LinkSquares BOSTON, Dec. 10, 2024 /PRNewswire/ -- LinkSquares, a leader in AI-powered contract analytics and contract management solutions, proudly announces the appointment of Biju Muduli as its Chief Marketing Officer. Biju brings over 20 years of global marketing experience from leading-edge technology companies.