The Wire (Page 48)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency
Nov 12, 2024
Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--( BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad Support, marking a significant evolution of its Ai Contact Center solution into a complete next-generation platform that fundamentally transforms how businesses approach customer service. The evolution to Dialpad Support reflects the company's human-first approach to technology.
Press Release
Digital Marketing
AtData Launches Email Marketing Solutions on Snowflake Marketplace
Nov 12, 2024
New Access to AtData's Email Solutions Will Help Marketers Identify Active Email Addresses that are More Likely to Engage and Reach Consumers via Alternative Emails DEDHAM, Mass., Nov. 12, 2024 /PRNewswire-PRWeb/ -- AtData, a leading provider of email address intelligence solutions, today announced the accessibility of AtData's Email Marketing Solutions on Snowflake Marketplace. The Email Marketing Solutions including AtData's Email Engagement and Alternate Email, will be made available as Snowflake Native Apps, and enable joint customers to more strategically engage and target their most active consumers and to reach them across digital channels with alternative emails.
Press Release
Digital Experience
Introducing CoreMedia KIO AI: New Paradigm for Enterprise Content Management and Customer Experience
Nov 12, 2024
HAMBURG, GERMANY (November 12, 2024) – CoreMedia, a leading Digital Experience Platform (DXP), proudly introduces CoreMedia KIO, an AI powerhouse that transforms how brands manage content, personalize experiences, and engage with customers. KIO Co-Pilot’s unique ability is to seamlessly connect data with content and omnichannel engagement to automate processes at every stage - from analyzing vast data sets to delivering tailored digital experiences and empowering call agents with real-time insights.
Press Release
Digital Experience
Zennify Acquires Terazo, Doubling Down on AI and Data Engineering for Regulated Industries
Nov 12, 2024
Terazo's engineering capabilities meet Zennify's industry expertise to address the growing demand for data and AI transformation SACRAMENTO, Calif., and RICHMOND, Va., Nov. 12, 2024 /PRNewswire/ -- Zennify, a data-first technology consultancy specializing in financial services, today announced it has acquired Terazo, a leading digital engineering firm renowned for its AI, API, and application development capabilities. The acquisition brings together Zennify's depth across platforms such as Salesforce, nCino, and Databricks with Terazo's depth in data-driven customer engagement leveraging technologies like Twilio and Databricks.
Press Release
Digital Marketing
Jasper Launches the Industry's First AI Knowledge Layer Built Specifically for Marketing
Nov 12, 2024
Jasper furthers its leadership in AI marketing with its new proprietary Brand IQ and Marketing IQ technologies, delivering enhanced brand control and marketing intelligence to enterprise marketing teams SAN FRANCISCO, Nov. 12, 2024 /PRNewswire/ -- Jasper, the world's leading AI marketing platform, today at Web Summit announced the release of the industry's first AI knowledge and context layer built specifically for marketing, powered by the company's new Brand IQ and Marketing IQ technologies. Together, these proprietary technologies enable marketers to scale content and campaigns that are on-brand and optimized for marketing best practices.
Press Release
Customer Experience
Zendesk Launches Flexible Pricing for Customized AI Journeys
Nov 11, 2024
New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee needs SAN FRANCISCO, Nov. 11, 2024 /PRNewswire/ -- Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. This allows companies to adjust their investment between human agents and AI agents, providing the flexibility needed to be responsive as customer needs, business goals and market demands evolve. "In just a few years, there will be a massive shift in the amount of service that is automated – we predict 100% of interactions will involve AI.
Press Release
Digital Marketing
Lyzr Announces Release of Jazon 2.0: The Next Generation of AI-Powered Sales Development
Nov 08, 2024
Lyzr announces launch of Jazon 2.0 How Jazon 2.0 automates outreach Sales Efficiency Before & After Jazon 2.0 Jazon 2.0 takes the foundation built with the original AI SDR and elevates it with features that further improve what AI can do in sales Jazon 2.0 takes the foundation we built with the original Jazon and elevates it with features that redefine what AI can do in sales. Our goal is to make sales outreach smarter & more personal.” — Siva Surendira, CEO @ Lyzr NEW YORK CITY, NY, UNITED STATES, November 8, 2024 / EINPresswire.com / -- Lyzr, known for its pioneering AI-driven solutions, is set to launch Jazon 2.0, the enhanced version of its AI-powered Sales Development Representative (SDR).
Press Release
Digital Marketing
Former Stack Overflow Executive Teresa Dietrich Joins Invoca as Chief Technology Officer to Accelerate AI Strategy
Nov 07, 2024
Under Dietrich's leadership, Invoca receives four rigorous security certifications as part of its ongoing commitment to drive innovation while prioritizing customer data privacy and security SANTA BARBARA, Calif., Nov. 7, 2024 /PRNewswire/ -- Invoca, the leader in revenue execution platforms, today announced the appointment of Teresa Dietrich as Chief Technology Officer. Dietrich joins Invoca at a pivotal time as the company was recently recognized as the leader in the fast-growing revenue execution software category for delivering transformative AI capabilities to revenue teams.
Press Release
Ecommerce
1Digital Agency Launches Comprehensive eCommerce SEO Solutions to Empower Online Businesses
Nov 07, 2024
Ecommerce Agency 1Digital Agency, a leader in eCommerce solutions, helping eCommerce businesses navigate the complexities of online visibility and drive sustainable growth. PHILADELPHIA, PA, UNITED STATES, November 7, 2024 / EINPresswire.com / -- 1Digital Agency, a leader in eCommerce solutions, is proud to announce the launch of its complete eCommerce SEO solutions.
Press Release
Digital Marketing
Worldigital Unveils Comprehensive SEO and Content Marketing Packages for Enhanced Online Visibility
Nov 05, 2024
Worldigital launches tailored SEO and content marketing services to boost search engine rankings and strengthen online visibility for businesses of all sizes. Our strategies not only enhance visibility but also build meaningful connections between brands and their audiences.” — World Digital LOS ANGELES, CA, UNITED STATES, November 5, 2024 / EINPresswire.com / -- Worldigital Unveils Comprehensive SEO and Content Marketing Packages for Enhanced Online Visibility Worldigital, a leader in innovative digital marketing solutions, has announced the launch of its comprehensive SEO and content marketing packages aimed at enhancing businesses’ online visibility and driving meaningful engagement.