The Wire (Page 50)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
Amperity Launches Customer Data Cloud to Fix Complex Data Architectures
Dec 04, 2024
AI Removes Complexity from Customer Data Management to Accelerate Business Impact and Revenue SEATTLE-- December 03, 2024 --( BUSINESS WIRE)-- Amperity today announced the launch of its Customer Data Cloud, an AI-powered solution designed to help technologists rapidly transform raw customer data in a data warehouse into actionable business assets through its Lakehouse architecture. According to Statista, the amount of data created, captured, and consumed is expected to increase 165% by 2028.
Press Release
Customer Experience
Adobe and AWS Partner to Bring Adobe Experience Platform to Brands and Enhance Customer Engagement
Dec 03, 2024
Adobe and Amazon Web Services (AWS) expand partnership to make Adobe Experience Platform (AEP) available on AWS, empowering brands to deepen customer relationships through precise personalization AEP delivers an actionable view of customers across every channel, with AI-driven insights that help ensure customer experiences are timely and relevant to individual tastes Brands using AWS can tap into a suite of applications powered by AEP including Adobe Real-Time CDP, Adobe Journey Optimizer and Adobe Customer Journey Analytics, to orchestrate and iterate experiences that can boost engagement and conversion LAS VEGAS--( BUSINESS WIRE)--Today at AWS re:Invent, Adobe (Nasdaq:ADBE) announced an expanded partnership with Amazon Web Services (AWS) to make Adobe Experience Platform (AEP) available on AWS. This new offering unlocks the ability for brands to strengthen customer relationships through highly personalized experiences, powered by deep insights.
Press Release
Digital Marketing
Teleflora Festive Campaign “The Power Of Wishes” Is Most Emotionally Engaging Global Holiday Ad
Dec 03, 2024
Campaign aimed at encouraging donations to grant life-changing wishes for children battling critical illnesses tops DAIVID’s Holiday Ads Chart SEATTLE — December 3, 2024 – A heartwarming campaign from floral delivery service Teleflor a featuring a hospitalized boy and a magical snowman is the most emotionally engaging Holiday ad of 2024. That’s according to new research by creative effectiveness platform DAIVID, which used its AI-powered technology to identify the festive campaigns from around the world that generated the most intense levels of positivity.
Press Release
Employee Experience
Kaltura Launches AI-Powered ‘Work Genie’ Delivering Hyper-Personalized Customer and Employee Experiences
Dec 03, 2024
Work Genie transforms customer onboarding, adoption, and retention while driving employee enablement, development, and reskilling. Early beta registrants include Fortune 100 and 500 companies across industries, representing a combined market cap of over $2 trillion and employing more than 1 million individuals.
Press Release
Customer Experience
Twilio Segment Expands Integration With AWS
Dec 03, 2024
Twilio Segment’s Linked Audiences Beta now available for Amazon Redshift Twilio Segment and AWS customers gain expanded capabilities to drive smarter, more personalized customer interactions and stronger business outcomes LAS VEGAS--( BUSINESS WIRE)-- Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced at AWS re:Invent 2024 the public beta availability of Linked Audiences in Twilio Segment for Amazon Redshift. The integration makes it easier for Twilio Segment and AWS customers to build audiences, enrich their customer profiles, and grow personalization at scale. “With Linked Audiences, Amazon Redshift users can now create dynamic, context rich audiences that will drive effective personalized marketing campaigns that can increase engagement,” said Thomas Wyatt, President of Twilio Segment. “This builds on our existing Segment and AWS product integrations and enables data teams the ability to link Segment unified profiles to critical business entity data that lives in the Redshift warehouse.
Press Release
Customer Experience
LogicMonitor Gains $800M in Strategic Investment to Scale Global Operations
Nov 22, 2024
SANTA BARBARA, Calif., Nov. 22, 2024 — LogicMonitor, a leading SaaS-based hybrid observability platform powered by artificial intelligence (AI), today announced a transformative $800 million investment of new equity and strategic financing from a consortium of investors including PSG, Golub Capital and others. Vista Equity Partners will remain the controlling shareholder in LogicMonitor, which the transaction values at approximately $2.4 billion, including debt.
Press Release
Digital Marketing
JumpCrew Appoints Shawn Stacy as Chief Operating Officer to Accelerate Growth
Nov 22, 2024
Nashville, TN. November 21, 2024 — JumpCrew, a leader in Growth-as-a-Service (GaaS) for companies like Airbnb, Zillow, and Experian, has appointed Shawn Stacy as Chief Operating Officer (COO).
Press Release
Content Strategy
Unifying Content and Code: Inside Pantheon’s Vision for Content Operations
Nov 21, 2024
Chris Yates, Vice President, Product Management -- November 21, 2024 -- Websites are at the heart of marketing, commerce, and engagement. Whether you’re part of a multinational corporation, a university, or a small business, your websites are the backbone connecting people to your organization.
Press Release
Digital Experience
Gong's Partner Ecosystem Continues Rapid Growth, Bringing Together More Than 250 Partners
Nov 21, 2024
Gong Collective represents a singular, enterprise-grade network of technology and services partners to support revenue AI SAN FRANCISCO and DANA POINT, Calif., Nov. 21, 2024 /PRNewswire/ -- Gong, the revenue AI company, announced today at Gong Collective Connect, part of Celebrate 2024, that its partner ecosystem, the largest and most comprehensive for revenue teams, is now comprised of more than 250 integration and services partners. Further, by bringing together its entire ecosystem of partners under the Gong Collective brand, Gong is enhancing its network with additional go-to-market opportunities.
Press Release
Digital Experience
Gong Unveils New AI Tools to Drive Revenue Outcomes at the Organizational Level
Nov 21, 2024
New platform innovations contextualize customer interaction data to provide advanced automation and insights and increased standardization SAN FRANCISCO and DANA POINT, Calif., Nov. 21, 2024 /PRNewswire/ -- Gong, the revenue AI company, today announced new platform capabilities that provide revenue teams with new levels of automation, deep, actionable customer insights, and standardized knowledge sharing across the entire organization. The announcement was made at Celebrate 2024, Gong's flagship customer event.