The Wire (Page 52)

SundaySky expands its AI-powered platform with generative AI images, making video creation more seamless than ever. NEW YORK – October 22, 2024 – SundaySky, the premier AI-powered video platform built for the needs of modern enterprises, today announced the beta release of AI image generation within its platform and its AI Copilot assistant.

New integrations provide a more comprehensive customer view, creating seamless, AI-powered workflows between GoTo Connect and customer relationship management solutions BOSTON, October 22, 2024 – GoTo, the company making business communications, IT management, and support easy, today announced major updates to its integration offerings for GoTo Connect, increasing the number and depth of capabilities. These integrations allow for seamless connections between GoTo Connect and customer relationship management (CRM) systems, delivering a better customer experience.

AI-powered DAM Delivers Seamless End-to-end Asset Lifecycle Management and Automation, Eliminates Complex Workflows and Accelerates Time to Market from Days to Minutes SAN JOSE, Calif. & NEW YORK--( BUSINESS WIRE)-- Cloudinary, the image and video platform that powers many of the world’s top brands, announced new capabilities for its intelligent, API-first digital asset management (DAM) platform that further streamline every stage of the asset lifecycle. Innovations include customizable creative review and approval workflows, best-in-class portals for total control over asset sharing, and practical AI solutions to automate manual tasks.

Artificial intelligence agents, as part of the Talkdesk Ascend AI platform, redefine the art of the possible in customer experience as actions, decisions, and goals are initiated and made without direct human intervention Integrating agentic artificial intelligence (AI) across the entire Talkdesk AI suite enables complex tasks and decisions to be made more independently, without human intervention, through powerful AI Agents. The Talkdesk Ascend AI™ platform helps enterprises achieve higher levels of automation and personalization for superior customer experiences.

The Only Enterprise CSP with Enterprise-Grade Custom AI Models for Driving Growth REDWOOD CITY, Calif., October 22, 2024 /PRNewswire/ — Totango, a leader in enterprise solutions that help companies drive growth from their customer base, today announced Unison, an AI-powered growth intelligence engine. This new product line — available to all businesses, including those using other customer success platforms (CSP) or who do not have a CSP implemented — will launch with two solutions for churn intelligence so that CS and revenue leaders can unify customer data to accurately predict churn, rapidly detect risk, or identify customers ready for expansion.

CXone Mpower revolutionizes AI for customer service on a unified hyper platform, enabling enterprises to design, build and operate automation for workflows, agents and knowledge at scale and precision. Hoboken, N.J., October 22, 2024 – NICE (Nasdaq: NICE) today launched the next generation of CXone Mpower.

Announcing Reltio Customer 360™ capability to segment based on interactions and behavior, partner integrations, native-multifactor authentication (MFA), and the general availability of Reltio’s AI-powered Flexible Entity Resolution Networks (FERN)™ REDWOOD SHORES, Calif.--( BUSINESS WIRE)-- Reltio ®, the leader in data unification and management, today launched its latest product release featuring capabilities to empower data leaders, by further strengthening its best-of-breed data unification offerings for multidomain MDM and customer 360 profiles. This includes dynamic segmentation using behavioral data and general availability of pre-trained LLM models for out-of-the-box individual and organization data matching.

New AI Maturity Benchmark Report Shows Advanced Solutions More Likely to Improve Customer Satisfaction, Agent Productivity and Revenue Growth SAN FRANCISCO--( BUSINESS WIRE)--Sixty percent of artificial intelligence (AI) deployments in the contact center are low maturity, according to a new AI Maturity Benchmark Report by UJET, a leading provider of AI-powered cloud contact center solutions. The data – which found low maturity deployments do not drive business value or solve customers’ problems – provides insight into why many organizations struggle to unlock results in their AI journeys. “The majority of contact center AI deployments we see are disproportionately focused on deflection and containment through self-service with cost management and agent efficiency as key business priorities,” said Vasili Triant, Co-CEO of UJET. “This new data shows that more mature AI deployments emphasizing customer experience, revenue growth, and business insights correlate directly to better business outcomes.

October 21, 2024 -- Jared Spataro - CMO, AI at Work -- Already, 60 percent of the Fortune 500 are using Microsoft 365 Copilot to accelerate business results and empower their teams. With Copilot supporting sales associates, Lumen Technologies projects $50 million dollars in savings annually.

The popular identity solutions suite can now integrate across publishers via leading SSPs and header bidding marketplaces, including Amazon Publisher Services, InMobi Advertising, Magnite and PubMatic as launch partners New York, NY (October 17, 2024) – Yahoo today announced that Yahoo Identity Solutions are now widely available through leading publisher tools and SSPs. With this update, publishers can implement Yahoo Identity Solutions through launch partners Amazon Publisher Services (APS) via Connections Marketplace, InMobi Advertising, Magnite, and PubMatic.