The Wire (Page 54)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
Stealth Streams Announces Breakthrough AI-Driven Affiliate Marketing Platform
Nov 13, 2024
BRENTWOOD, England, Nov. 13, 2024 /PRNewswire/ -- In a bold move to revolutionize affiliate marketing, industry leader Mark Ling has unveiled Stealth Streams, a cutting-edge platform powered by AI. Designed to simplify the complexities of affiliate marketing, Stealth Streams offers a streamlined solution for users seeking to build scalable online businesses.
Press Release
Customer Experience
SAS Acquires Hazy Synthetic Data Software to Boost Generative AI Portfolio
Nov 12, 2024
Strategic move reinforces SAS leadership in data and AI, enhancing customer innovation and data security CARY, N.C., Nov. 12, 2024 /PRNewswire/ -- SAS, a global leader in data and AI, today announced the acquisition of the principal software assets of Hazy, a pioneer in synthetic data technology. This strategic acquisition aims to enhance SAS' robust data and AI portfolio, further equipping its customers with critical and timely synthetic data generation capabilities as their use of AI rapidly expands.
Press Release
Digital Marketing
Reltio Announces Integration With ZoomInfo to Enrich Customer Data, Boost Sales and Marketing Effectiveness
Nov 12, 2024
Reltio Enrichment with ZoomInfo combines Reltio Data Cloud™ with ZoomInfo’s extensive B2B database, providing sales and marketing teams with real-time data and insights about customers to significantly enhance campaigns LISBON, Portugal--( BUSINESS WIRE)--Sales and marketing teams need a comprehensive 360-degree view of their customer and prospect data to be successful and drive revenue growth. They also need unified customer profiles with accurate, real-time information.
Press Release
Customer Experience
8x8 Delivers Latest AI Advancements and Customer Engagement Capabilities to Cloud CX Platform
Nov 12, 2024
Recent Platform Innovations include Contact Center AI Enhancements and More Extensive Customer Engagement Capabilities CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 7, 2024-- 8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX, and Communications Platform as a Service provider, today announced recent innovations and enhancements to the 8x8 cloud platform. The latest innovations include highly accurate AI-powered transcriptions in 8x8 Contact Center, improved call quality for Azure virtual desktop environments, and more extensive customer engagement capabilities.
Press Release
Customer Experience
Dialpad Unveils New Contact Center Solution Leveraging AI to Boost Customer Service Efficiency
Nov 12, 2024
Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--( BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad Support, marking a significant evolution of its Ai Contact Center solution into a complete next-generation platform that fundamentally transforms how businesses approach customer service. The evolution to Dialpad Support reflects the company's human-first approach to technology.
Press Release
Digital Marketing
AtData Launches Email Marketing Solutions on Snowflake Marketplace
Nov 12, 2024
New Access to AtData's Email Solutions Will Help Marketers Identify Active Email Addresses that are More Likely to Engage and Reach Consumers via Alternative Emails DEDHAM, Mass., Nov. 12, 2024 /PRNewswire-PRWeb/ -- AtData, a leading provider of email address intelligence solutions, today announced the accessibility of AtData's Email Marketing Solutions on Snowflake Marketplace. The Email Marketing Solutions including AtData's Email Engagement and Alternate Email, will be made available as Snowflake Native Apps, and enable joint customers to more strategically engage and target their most active consumers and to reach them across digital channels with alternative emails.
Press Release
Digital Experience
Introducing CoreMedia KIO AI: New Paradigm for Enterprise Content Management and Customer Experience
Nov 12, 2024
HAMBURG, GERMANY (November 12, 2024) – CoreMedia, a leading Digital Experience Platform (DXP), proudly introduces CoreMedia KIO, an AI powerhouse that transforms how brands manage content, personalize experiences, and engage with customers. KIO Co-Pilot’s unique ability is to seamlessly connect data with content and omnichannel engagement to automate processes at every stage - from analyzing vast data sets to delivering tailored digital experiences and empowering call agents with real-time insights.
Press Release
Digital Experience
Zennify Acquires Terazo, Doubling Down on AI and Data Engineering for Regulated Industries
Nov 12, 2024
Terazo's engineering capabilities meet Zennify's industry expertise to address the growing demand for data and AI transformation SACRAMENTO, Calif., and RICHMOND, Va., Nov. 12, 2024 /PRNewswire/ -- Zennify, a data-first technology consultancy specializing in financial services, today announced it has acquired Terazo, a leading digital engineering firm renowned for its AI, API, and application development capabilities. The acquisition brings together Zennify's depth across platforms such as Salesforce, nCino, and Databricks with Terazo's depth in data-driven customer engagement leveraging technologies like Twilio and Databricks.
Press Release
Digital Marketing
Jasper Launches the Industry's First AI Knowledge Layer Built Specifically for Marketing
Nov 12, 2024
Jasper furthers its leadership in AI marketing with its new proprietary Brand IQ and Marketing IQ technologies, delivering enhanced brand control and marketing intelligence to enterprise marketing teams SAN FRANCISCO, Nov. 12, 2024 /PRNewswire/ -- Jasper, the world's leading AI marketing platform, today at Web Summit announced the release of the industry's first AI knowledge and context layer built specifically for marketing, powered by the company's new Brand IQ and Marketing IQ technologies. Together, these proprietary technologies enable marketers to scale content and campaigns that are on-brand and optimized for marketing best practices.
Press Release
Customer Experience
Zendesk Launches Flexible Pricing for Customized AI Journeys
Nov 11, 2024
New approach empowers companies to scale their AI and automation investments in line with evolving customer and employee needs SAN FRANCISCO, Nov. 11, 2024 /PRNewswire/ -- Today, Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. This allows companies to adjust their investment between human agents and AI agents, providing the flexibility needed to be responsive as customer needs, business goals and market demands evolve. "In just a few years, there will be a massive shift in the amount of service that is automated – we predict 100% of interactions will involve AI.