The Wire (Page 56)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
Jasper Accelerates Enterprise Strategy Following Record Growth, Introduces New Products for Marketers
Oct 30, 2024
Company doubles year-over-year enterprise revenue growth, expanding to 850+ enterprise customers and launching new Marketing Workflow Automation capabilities SAN FRANCISCO, Oct. 30, 2024 /PRNewswire/ -- Jasper, the world's leading AI marketing platform, today announced a major evolution in its AI offerings, driven by rapid market growth among enterprises. The new purpose-built AI solutions represent a broader expansion of Jasper's product suite to meet the specific needs of marketing teams.
Press Release
Customer Experience
NICE Named a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service for 10th Year
Oct 30, 2024
NICE positioned furthest for Completeness of Vision for its CXone platform Hoboken, N.J., October 30, 2024 – NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NICE placed the furthest overall for its Completeness of Vision in the Leaders Quadrant.
Press Release
Customer Experience
Conversica Transforms AI Agents With out of the Box, Brand Controlled Conversations
Oct 30, 2024
Leveraging technologies from OpenAI, Meta, and Google, Conversica’s latest release offers the most advanced AI agent for customer engagement available SAN MATEO, Calif.--( BUSINESS WIRE)-- Conversica, Inc, the leading provider of Conversational AI solutions for enterprise revenue teams, today unveiled transformative advancements of its AI agents for increasing revenue conversions. This latest release leverages a unique combination of the latest and greatest generative AI technologies with the highest level of controls to automate the critical customer experience touchpoints that drive revenue growth.
Press Release
Digital Marketing
New Creepy Clown Campaign From Six Flags Is the Scariest Ad of All Time
Oct 30, 2024
Halloween 2024 ad starring terrifying intruder terrorising group of housemates tops new ranking from creative effectiveness platform DAIVID SEATTLE — October 30, 2024 -- A chilling new Halloween 2024 ad from Six Flags featuring a creepy clown terrorising a group of housemates is the scariest ad of all time, according to an AI ranking by DAIVID. Ahead of Fright Night, the global creative effectiveness platform – which helps advertisers measure and improve the effectiveness of their content – used its AI-powered tool, DAIVID Self-Serve, to find the spookiest ads ever.
Press Release
Content Strategy
YouTube Holds Top Spot for Creator Content and Product Research for Second Consecutive Year
Oct 30, 2024
Traackr's 2025 Influencer Marketing Impact Report finds Gen Z and Millennial consumers find video content most engaging, driving creator success on YouTube TikTok drops two spots from last year, X drops from top five as turmoil surrounds the platforms Consumers welcome sponsored content and creator-owned products – when trust and expertise are present SAN FRANCISCO, Oct. 30, 2024 /PRNewswire/ -- Traackr, the leading performance-driven influencer marketing platform, today released its annual Influencer Marketing Impact Report, which surveyed 1,000 U.S. Millennial and Gen Z consumers to reveal the impact of creators, social content and platforms on consumer engagement and purchase behavior.
Press Release
Customer Experience
Kustomer Launches the First AI-Native Customer Service Platform
Oct 30, 2024
With a Seamless Blend of AI and Human Expertise, Kustomer Leads the Way in CX Innovation NEW YORK--( BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announces the launch of the industry’s first fully AI-native customer service solution, empowering organizations to deliver next-generation CX at unparalleled speed and scale. With revolutionary AI Agents natively integrated throughout the platform and a disruptive new pricing model, Kustomer continues its mission to eliminate bad customer service and help businesses compete in an AI-driven future.
Press Release
Digital Marketing
Integrate Introduces New Features to Conquer Lead Chaos Across Channels
Oct 29, 2024
Latest innovations help marketers streamline multi-channel lead management, enhance compliance, measure marketing results, and drive revenue growth BOULDER, Colo., Oct. 29, 2024 /PRNewswire-PRWeb/ -- Integrate, a leader in enterprise lead management, today announced the release of several new features designed to revolutionize how B2B marketers capture, organize, and govern lead data across multiple channels. These enhancements mark a major milestone in Integrate's evolution into a comprehensive multi-channel Lead Management Platform, empowering marketers to eliminate fragmented data and ensure compliance while accelerating revenue. "Marketing leaders worldwide tell us they need a platform that makes their data work harder, keeps them compliant, and aligns seamlessly with sales," said Jeremy Bloom, co-founder and CEO of Integrate. "Our newest enhancements answer that need, allowing marketers to focus on growth and operational efficiency rather than data management challenges." These new features align with Integrate's vision to make all lead data actionable, compliant, and seamlessly integrated across marketing efforts.
Press Release
Customer Experience
Pega Infinity ‘24 Updates Accelerate Generative AI-based Innovation for the Enterprise
Oct 29, 2024
Latest release includes Pega GenAI enhancements and increased flexibility to accelerate transformation, improve customer and employee experiences, and maximize efficiency CAMBRIDGE, Mass. – October 29, 2024 – Pegasystems Inc. (NASDAQ: PEGA), the leading enterprise AI decisioning and workflow automation platform provider, today announced the general availability of Pega Infinity TM 24.2. This latest release of Pega’s core portfolio of cloud-ready products introduces new generative AI capabilities and enhancements that help enterprises boost employee productivity and innovate faster while optimizing customer experiences.
Press Release
Customer Experience
Rocketlane Unveils Customer Portal 2.0, Redefining Project Delivery and Enhancing the Digital Customer Journey
Oct 29, 2024
Streamlined collaboration and personalized client experiences are now at the heart of Rocketlane's all-in-one customer portal. SAN MATEO, Calif., Oct. 29, 2024 /PRNewswire/ -- Rocketlane, leading customer onboarding and PSA software, today announced the launch of Customer Portal 2.0, a powerful new client-facing platform that reimagines how services teams, agencies, and consulting firms deliver and manage client engagements.
Press Release
Customer Experience
UserTesting Unveils New Innovations at THiS 2024 to Drive Proactive Customer Experience
Oct 29, 2024
Part of our ongoing commitment to deliver an all-in-one human insight solution, combining the best of UserZoom and UserTesting into a single, unified platform These new capabilities allow organizations to unlock customer insights at scale, set new experience benchmarks, and streamline design workflows AUSTIN, TX. – October 29, 2024 – UserTesting, the leading provider of human insights for innovators, today unveiled several groundbreaking innovations at The Human Insight Summit (THiS) 2024. As part of the company’s commitment to delivering a unified, all-in-one enterprise platform following its merger with UserZoom, these new features are designed to help organizations anticipate customer needs and accelerate business growth.