The Wire (Page 56)

New data encourages grocers to enhance omnichannel experiences and address consumer pain points NEW YORK--( BUSINESS WIRE)-- VTEX (NYSE: VTEX), the composable and complete commerce platform for premier B2C and B2B brands and retailers, released new research on online grocery shopping and consumer preferences. According to the survey findings, of 1,000 U.S. consumers 18 years old and older, 69% of consumers purchase groceries online in some capacity, indicating a strong and growing preference for these services.

The AI SmartAgent and AI SmartOrder tools set a new gold standard for operational efficiency and customer experience in B2B commerce LOS ANGELES, Oct. 1, 2024 /PRNewswire/ -- OroCommerce introduces AI SmartAgent and AI SmartOrder, two powerful additions to the OroCommerce AI SmartSuite. These innovative tools are designed specifically for B2B commerce, streamlining interactions and automating order processing for both buyers and sellers.

Optimizely Personalization combines precision-targeting tools, testing capabilities, and powerful analytics to make curating 1:1 digital experiences more seamless and effective LONDON, Oct. 1, 2024 /PRNewswire/ -- Optimizely, the leading digital experience platform (DXP) provider, today announced the launch of Optimizely Personalization at Opticon London, to address the market need for more sophisticated capabilities. The new offering, which will combine powerful features such as collaboration, contextual bandits, and edge delivery, meets marketers' growing demand for tools that create personalized, high-performing digital experiences for customers.

Ibexa, a leading provider of digital experience platforms (DXP), is capitalizing on its continued outperformance of the global DXP market by expanding its operations in North America. The springboard of this initiative is the recent hire of Matthew Filios as new US-based Vice President, North America for Ibexa.

Live Connect will enable Snowflake and Treasure Data customers to leverage customer data seamlessly, create actionable insights, and improve efficiencies MOUNTAIN VIEW, Calif.--( BUSINESS WIRE)-- Treasure Data today announced the availability of Treasure Data Live Connect for the Snowflake AI Data Cloud. This new integration will enable organizations to securely and efficiently access, leverage, and enrich data between Treasure Data’s CDP and the Snowflake platform.

October 1, 2024 -- In line with CX Day (today), world-leading customer feedback company, HappyOrNot ( www.happy-or-not.com), creators of the smiley-faced feedback buttons you might recognise from stores and airports around the world, has revealed retail data insights from their feedback terminals across the globe in a new report. CX Day is celebrated annually, with the Customer Experience Professionals Association taking the opportunity to celebrate the work of CX professionals and the importance of CX in industry.

September 30, 2024 -- Bain & Company, Kantar and Qualtrics today release an update to their jointly-endorsed Global Standards for Customer Experience (CX) following a 10-week industry-wide consultation. The revised standards, now available at cx-standards.com, are the result of cross-industry outreach and collaboration from the three firms, and introduce a common language for excellence in CX with the aim of elevating the quality of CX practices across all sectors.

New enhancements help marketers move at the speed of social to increase productivity, delight customers, and deliver maximum business impact CHICAGO, Sept. 10, 2024 (GLOBE NEWSWIRE) -- Sprout Social, an industry-leading provider of cloud-based social media management software, today announced a series of updates and AI-powered innovations that further enhance Sprout’s intuitive platform and strengthen the company’s partnerships and integrations with Salesforce and major social media networks. Many of these updates will be featured in Breaking Ground, Sprout’s quarterly showcase of the company’s latest product innovations.

Acquisition brings world-class warehouse native analytics to the world's largest experimentation platform NEW YORK, Sept. 30, 2024 /PRNewswire/ -- Optimizely, the leading digital experience platform (DXP) provider and world's largest experimentation platform, announced today it has signed a definitive agreement to acquire the leading warehouse native analytics platform NetSpring. With this acquisition, Optimizely will be the first DXP to provide "warehouse native" analytics, enabling customers to tie experimentation and other digital experience activities to business metrics and outcomes that resides in customers' data warehouses.

Leader in Customer-facing AI Agent Deployments Prepares for Next Stage of Growth as Enterprise Confidence in Generative AI Increases and Buying Accelerates BOZEMAN, Mont., Sept. 30, 2024 /PRNewswire/ -- Quiq, the leader in customer-centric AI for CX, is bolstering its executive bench and CX expertise with the addition of two former Zendesk leaders: Mike Zinne and Cristina Bravo Olmo. Zinne will lead Client Services, Customer Support, Customer Success, Solution Consulting, and Professional Services, and Bravo Olmo will oversee all aspects of Marketing at Quiq.