The Wire (Page 57)

New Commercial Technology & Innovation Officer and Chief Marketing and Communications Officer to drive innovation and client-centric strategies October 29, 2024 — PwC is pleased to announce two significant leadership appointments that will strengthen its ability to deliver end-to-end capabilities and client-centric solutions to address the needs of today – and tomorrow. Matt Wood has joined PwC as US and Global Commercial Technology & Innovation Officer.

New self-serve platform enables advertisers to measure and optimise the effectiveness of their vid October 29, 2024 -- SEATTLE — Global creative effectiveness platform DAIVID today launched a new AI-powered, self-service solution that predicts the emotions and attention levels an ad will generate, and its likely impact on brand and business metrics. Trained using tens of millions of human responses to ads, DAIVID Self-Serve uses a predictive algorithm that lets advertisers know within minutes the emotional and business impact of a video or image, without the need for audience panels – enabling advertisers to measure the effectiveness of their ad campaigns at scale.

AI-driven platform helps financial institutions deliver personalized experiences to maximize customer acquisition, onboarding and wallet share in regulated environments SAN FRANCISCO, Oct. 28, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX Center provider, unveiled a suite of AI solutions to fuel revenue growth for banking, financial services and insurance (BFSI) institutions. These companies face increasingly complex customer inquiries, heightened expectations and pressure to deliver personalized experiences at scale.

New Conversational Agents Listen to Feedback in Real-Time and Solicit 2.4x More Actionable Responses on Average SALT LAKE CITY--( BUSINESS WIRE)-- InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced the general availability of AI-powered Active Listening Agents, a new, configurable version of its award-winning Active Listening feature. Active Listening prompts users with context-aware generative AI (GenAI) to ask follow-up questions, encouraging them to provide more detailed responses in real time.

Expanded AI tooling makes it easier to create, organize, and find digital content, accelerating speed to market and boosting content ROI BOSTON, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Acquia, the leader in open digital experience software, today announced several AI-powered enhancements to the company’s digital asset management solution, Acquia DAM, that enable creatives and marketers to increase productivity and extract more value from their digital content. Acquia Video Creator, powered by Moovly, is now available as an add-on module to the Acquia DAM and PIM (product information management) solutions.

SAN MATEO, Calif. and CHENNAI, India, Oct. 23, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), the provider of people-first AI service software, today announced Freddy AI Agent – a new generation of easy-to-deploy and use autonomous service agents. Built to deliver exceptional customer experiences (CX) and employee experiences (EX), Freddy AI Agent can be deployed in minutes and has helped users in customer support and IT autonomously resolve an average of 45% and 40% 1 of service requests, respectively.

October 22, 2024 -- Salesforce today announced the availability of ecommerce storefronts in its Starter and Pro Suites — all-in-one sales, service, marketing, and commerce solutions that help growing customers get started and scale on the #1 AI CRM. Ecommerce storefronts enable rapidly growing businesses to quickly build direct-to-consumer (D2C) online stores to sell goods and services on the Salesforce Platform.

SundaySky expands its AI-powered platform with generative AI images, making video creation more seamless than ever. NEW YORK – October 22, 2024 – SundaySky, the premier AI-powered video platform built for the needs of modern enterprises, today announced the beta release of AI image generation within its platform and its AI Copilot assistant.

New integrations provide a more comprehensive customer view, creating seamless, AI-powered workflows between GoTo Connect and customer relationship management solutions BOSTON, October 22, 2024 – GoTo, the company making business communications, IT management, and support easy, today announced major updates to its integration offerings for GoTo Connect, increasing the number and depth of capabilities. These integrations allow for seamless connections between GoTo Connect and customer relationship management (CRM) systems, delivering a better customer experience.

AI-powered DAM Delivers Seamless End-to-end Asset Lifecycle Management and Automation, Eliminates Complex Workflows and Accelerates Time to Market from Days to Minutes SAN JOSE, Calif. & NEW YORK--( BUSINESS WIRE)-- Cloudinary, the image and video platform that powers many of the world’s top brands, announced new capabilities for its intelligent, API-first digital asset management (DAM) platform that further streamline every stage of the asset lifecycle. Innovations include customizable creative review and approval workflows, best-in-class portals for total control over asset sharing, and practical AI solutions to automate manual tasks.