The Wire (Page 58)

New Approach to Knowledge Management Delivers Rapid, Tangible AI Business Outcomes ORLANDO, Fla.--( BUSINESS WIRE)-- ENGAGE 2024 -- Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint’s market-leading Agent Copilot Bots. With the Verint Knowledge Automation Bot, contact center agents no longer need to spend valuable time searching for the right answers to customer questions while the customer is on hold.

Verint Unveiled Groundbreaking AI Business Outcomes Driving CX Automation Category Leadership ORLANDO, Fla.--( BUSINESS WIRE)-- ENGAGE 2024 – Verint ® (NASDAQ: VRNT), The CX Automation Company™, today unveiled and demonstrated groundbreaking AI business outcomes delivered by its new Verint Agent Copilot Bots at Engage 2024, the industry’s premier CX Automation conference. Verint Agent Copilot Bots each automate a specific agent task.

AI holds the key to keep brands fresh and engaging for Gen Z, reveals SAP Emarsys’ fourth annual Customer Loyalty Index Indianapolis, Sept. 24, 2024 – Almost half of United States Gen Zers (43%) and 41% of Millennials have abandoned a brand they were once loyal to because they grew ‘bored’ of them. That’s according to SAP Emarsys’ annual Customer Loyalty Index (CLI) announced today at SAP Customer Experience (CX) Live.

September 24, 2024 -- Duncan Lennox, VP & GM of Applied AI, Google Cloud -- Since 2018, when we launched Contact Center AI, Google Cloud has helped thousands of organizations deliver better experiences to millions of their customers and employees through AI-powered features. Now, as new generative AI capabilities are demonstrating increasingly larger value for customer service operations, we are combining the rich features of Contact Center AI with our latest generative AI technology to deliver a new application, Customer Engagement Suite with Google AI.

Together with hardware asset management, new software asset management creates a single source of truth for IT inventory BOSTON--( BUSINESS WIRE)-- GoTo, the company making IT management, support, and business communications easy, today announced new software asset management features for GoTo Resolve. Building on the solution’s existing hardware asset management capabilities, GoTo Resolve Software Asset Management empowers IT teams to gain full visibility and control over their entire IT inventory.

Commerce platform innovator provides expert advice and insights for retailers navigating modern commerce SAN FRANCISCO, Sept. 24, 2024 (GLOBE NEWSWIRE) -- fabric, the creators of the next-generation commerce platform, today announced the launch of its Chiefly Digital: The Digital Leader’s Guide to Modern Commerce podcast series. The world of commerce is undergoing a revolution and buzzing with innovation.

NEW YORK, Sept. 24, 2024 — Forge 2024 —Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, today unveiled new product innovations designed to help marketers craft and optimize one-to-one personalized experiences at its annual customer conference, Forge 2024. With 10+ years of continued innovation in AI, Braze offers a range of BrazeAI™ features to help marketers experiment and create customer experiences more quickly and effectively.

Geneva, Switzerland – September 24, 2024 -- Jahia Solutions Group, the open-source digital experience platform (DXP) pioneer, has officially launched Jahia 8.2.0, a major update to its flagship product. This latest version introduces groundbreaking innovations, particularly with JavaScript modules, designed to enhance front-end development and streamline the creation of dynamic digital experiences.

The industry’s first enterprise-grade artificial intelligence-powered contact center solution purpose-built for the modern customer experience needs of healthcare insurance providers Cloud platform offers healthcare payer-specific capabilities, pre-trained artificial intelligence (AI), and out-of-the-box integrations. The platform is designed to power a seamless, personalized, intelligent, and secure member journey to deliver faster value to payers and improve member loyalty from day one.

Gainsight integrates its AI-Powered customer success platform to SAP Sales Cloud; Companies to launch joint programs worldwide SAN FRANCISCO, Sept. 24, 2024 (GLOBE NEWSWIRE) -- Gainsight, the world’s leading customer success platform, today announced a strategic partnership with SAP, delivering a powerful integration between Gainsight CS and SAP Sales Cloud. The integration will help businesses transform how they deliver value-driven customer experiences at scale to maximize customer retention and revenue growth.