The Wire (Page 59)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
PartnerCentric’s FUSE Product Suite Expands to Identify and Maximize Paid Placement Success
Oct 16, 2024
Groundbreaking Capability Removes the Mystery of Paid Placement ROI, Creating New Growth Opportunities for Marketers NEW YORK--( BUSINESS WIRE)--PartnerCentric, a leader in performance marketing, unveils Placement Success Analyzer, a cutting-edge feature within the FUSE product suite that enables enhanced transparency and actionable insights on paid placements. With the rise of content and influencer marketing, this capability ensures marketers can optimize paid and flat-fee media strategies alongside traditional commission-based models in the evolving affiliate landscape.
Press Release
Customer Experience
Callvu Partners with ArenaCX to Revolutionize BPO Call Center Operations With Digital Micro Apps
Oct 16, 2024
Strategic collaboration equips Business Process Outsourcing (BPO) providers with Callvu’s Digital Micro Apps, which are built for modern call-centers. SAN FRANCISCO, CA, UNITED STATES, October 16, 2024 / EINPresswire.com / -- Callvu, a pioneer in digital customer engagement and workflow automation, is proud to announce its strategic partnership with ArenaCX, the premier marketplace for customer service outsourcing.
Press Release
Analytics
Amplitude Launches Self-Service A/B Testing to Help Web & Digital Teams Drive Faster Innovation
Oct 16, 2024
Scale experimentation and improve conversion with clicks, not code SAN FRANCISCO--( BUSINESS WIRE)-- Amplitude (Nasdaq: AMPL), a leading digital analytics platform, today announced Web Experimentation – a new product that makes it easy for product managers, marketers, and growth leaders to A/B test and personalize web experiences. With visual editing and point-and-click interaction, Web Experimentation reduces the need for engineering support and accelerates testing.
Press Release
Digital Marketing
v0 Plans for Teams Are Here
Oct 15, 2024
Expanding v0’s offering for fast-moving teams and organizations with strict security requirements. October 15, 2024 -- Last October v0 was introduced —a generative user interface system powered by natural language and AI.
Press Release
Customer Experience
Dialpad Surpasses $300M in Annual Recurring Revenue
Oct 15, 2024
Acquires workforce management company Surfboard; Longtime Board Member Jen Grant joins company as CMO SAN FRANCISCO--( BUSINESS WIRE)-- Dialpad, the leading AI-powered communications intelligence platform trusted by thousands of enterprises worldwide, today announced it has surpassed $300 million in annual recurring revenue (ARR), cementing the company’s leadership in revolutionizing customer communications by delivering purpose-built native AI capabilities to the entire customer journey. In addition to this milestone, the company announced significant developments that will continue to accelerate Dialpad into its next phase of enterprise expansion: the strategic acquisition of Surfboard, a workforce management company, the appointment of longtime board member Jen Grant as Chief Marketing Officer (CMO), and the addition of veteran Security leader Atit Shah as the company’s first Chief Security Officer (CSO).
Press Release
Customer Data Platforms
Treasure Data Unveils Generative AI Capabilities With CDP-Native AI Framework
Oct 15, 2024
The Treasure Data AI Framework introduces chat interfaces to Treasure Data CDP, democratizing access to trusted customer data New Generative AI capabilities reduce marketing campaign development from months to seconds with GenAI-powered data exploration, campaign activation, and 1:1 content generation LAS VEGAS, October 15, 2024 – Today at CDP World 2024, Treasure Data announced the launch of the Treasure Data AI Framework to introduce persona-based generative AI chat interfaces to Treasure Data Customer Data Platform (CDP). The AI Framework enables marketing and customer-centric teams to accelerate campaign ideation and activation with new AI applications from Treasure Data (AI Copilots and AI Email Studio) and build custom AI applications. “AI and customer data together drive productivity that unlocks revenue growth,” said Kaz Ohta, CEO and co-founder at Treasure Data. “For years we’ve helped customer-centric teams apply intelligence to customer data with predictive AI and machine learning.
Press Release
Digital Marketing
LinkedIn Is Helping Brands Engage and Influence Buyers With New Advertising Capabilities
Oct 15, 2024
October 15, 2024 -- With 81% of B2B ads failing to gain adequate attention or drive recall, B2B marketers need more compelling ways to connect and engage with their buying groups who are turning to video, events and expert voices for information. That’s why LinkedIn is continuing to invest in Live Events with new B2B marketing capabilities and adding more customization options in Accelerate, our AI campaign creation experience, including video ads and new campaign objectives.
Press Release
Customer Experience
Dovetail Announces World-First AI Customer Insights Hub to Drive Customer-Centric Decisions
Oct 15, 2024
Companies such as Amazon, Canva, Meta, Notion, and Mayo Clinic are saving over 38 hours a week with Dovetail's new products and features that fully automate data analysis and insight discovery across design research, product development, and every customer interaction. SAN FRANCISCO and SYDNEY, Oct. 15, 2024 /PRNewswire/ -- Dovetail, the leading customer insights hub, today announced that it has expanded its platform with Dovetail 3.0, a series of AI-first products and features that automatically turn scattered customer feedback into valuable insights.
Press Release
Customer Experience
Zingly.ai Partners With Ascend Technologies to Drive Revenue Growth and CX Transformation
Oct 15, 2024
Partnership to drive growth in Financial Services, Insurance and Healthcare through AI-enhanced solutions SAN FRANCISCO, Oct. 15, 2024 /PRNewswire/ -- Zingly.ai, the GenAI and digital-first CX Center provider, announced a strategic partnership with Ascend Technologies, one of the largest technology solutions providers in the central U.S., to transform customer experience and drive revenue growth in complex, regulated industries. With over 600 clients in industries such as financial services, insurance, healthcare, government, transportation and manufacturing, Ascend has a proven track record of technology implementation excellence and is a trusted Salesforce partner.
Press Release
Digital Experience
The Government of Anguilla and Identity Digital Announce Partnership to Manage Growth of .AI Web Addresses
Oct 15, 2024
Identity Digital’s industry expertise builds a secure future for.AI and boosts revenue for Anguilla.