The Wire (Page 65)

NEW YORK, Sept. 24, 2024 — Forge 2024 —Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, today unveiled new product innovations designed to help marketers craft and optimize one-to-one personalized experiences at its annual customer conference, Forge 2024. With 10+ years of continued innovation in AI, Braze offers a range of BrazeAI™ features to help marketers experiment and create customer experiences more quickly and effectively.

Geneva, Switzerland – September 24, 2024 -- Jahia Solutions Group, the open-source digital experience platform (DXP) pioneer, has officially launched Jahia 8.2.0, a major update to its flagship product. This latest version introduces groundbreaking innovations, particularly with JavaScript modules, designed to enhance front-end development and streamline the creation of dynamic digital experiences.

The industry’s first enterprise-grade artificial intelligence-powered contact center solution purpose-built for the modern customer experience needs of healthcare insurance providers Cloud platform offers healthcare payer-specific capabilities, pre-trained artificial intelligence (AI), and out-of-the-box integrations. The platform is designed to power a seamless, personalized, intelligent, and secure member journey to deliver faster value to payers and improve member loyalty from day one.

Gainsight integrates its AI-Powered customer success platform to SAP Sales Cloud; Companies to launch joint programs worldwide SAN FRANCISCO, Sept. 24, 2024 (GLOBE NEWSWIRE) -- Gainsight, the world’s leading customer success platform, today announced a strategic partnership with SAP, delivering a powerful integration between Gainsight CS and SAP Sales Cloud. The integration will help businesses transform how they deliver value-driven customer experiences at scale to maximize customer retention and revenue growth.

From personalization to hyper-personalization and from automation to hyper-automation of the customer journey, the future of CX is all about prediction and delight to attract and retain new consumers The analysis of interactions through various channels allows the detection of the profile, lifestyle, needs and desires of users MADRID, Sept. 23, 2024 /PRNewswire/ -- Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of customer relationship management and business process outsourcing (CRM/BTO) services and an industry leader in Latin America, is investing in the evolution from personalization to hyper-personalization and hyper-automation as a way to improve the experience of consumers around the world and drive the generation of new business. Through Data Science, Analytics and AI resources, Atento focuses on identifying customers' needs, preferences and emotions in an increasingly deep way with brands.

NEW YORK, Sept. 24, 2024 /PRNewswire/ -- Squarespace (NYSE: SQSP), the design-driven platform helping entrepreneurs build brands and businesses online, today announced Refresh 2024, its annual release of new products, features, and updates that empower entrepreneurs to unlock their creativity and take their business to the next level. As AI becomes more prevalent, Squarespace is dedicated to helping entrepreneurs harness this technology to enhance their creativity and simplify their business operations so they can focus on their passions.

First to harness brand-aware AI, personalization, and automation in a drag-and-drop, composable CMS environment, accelerating speed-to-market AUSTIN, Texas, Sept. 24, 2024 /PRNewswire/ -- Contentstack, the composable digital experience platform (DXP) leader powered by the number one Enterprise Headless CMS, today announced new native visual building capabilities to its platform. Visual Builder's experience-building capabilities accelerate workflows for marketers.

The Butter AI Assistant Supercharges Content Creation, Empowering Developers and Marketers to Harness the Power of AI BOSTON, Sept. 23, 2024 /PRNewswire-PRWeb/ -- Today, ButterCMS, a leading provider of headless CMS solutions, announces Butter AI Assistant ahead of its Fall Product Event held on Thursday, 9/26. The new feature, part of TinyMCE 's embedded content creation component, brings generative AI directly into content management systems, enabling users to enhance their content with pre-built or fully customized prompts, all without leaving the platform.

MadConnect Delivers Privacy-Focused, Bi-Directional Connector Hub for Data Interoperability NEW YORK--( BUSINESS WIRE)-- MadTech, a leading product-led consultancy focused on advertising and marketing technology today announced the launch of MadConnect as a Snowflake Native App on Snowflake Marketplace. MadConnect allows publishers, platforms, agencies, and brands to establish bi-directional data connections between their Snowflake environment to any source or destination platform in the advertising industry in minutes. “MadConnect distinguishes itself in the advertising industry for marketers looking for an edge in their ongoing mission to integrate and action on data via an ever growing number of sources, whether through extraction or onboarding” As the industry shifts towards heightened consumer privacy and reliance on first-party data, interoperability between platforms—such as MarTech and AdTech platforms, including CDPs, DSPs, enrichment providers, and SSPs, as well as social platforms and data clean rooms have become crucial.

Acquisition aligned to strategic expansion into retail vertical, strengthen nearshore, multi-lingual capabilities London, UK, September, 23 rd 2024: Firstsource Solutions Limited (NSE: FSL, BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has acquired Ascensos, a leading UK-headquartered customer experience outsourcing partner for retail and eCommerce businesses. Dr.