The Wire (Page 68)

Sept. 13, 2024 -- We have some exciting news to share today around our partnership expansion with Amazon Web Services (AWS) that will revolutionize the way retailers operate, accelerate innovation, and make better business decisions with the help of AI. Through Amazon Bedrock, fabric is utilizing AWS large language models (LLMs) to build new AI features for commerce on its modern composable platform.

A new series of reasoning models for solving hard problems. Available starting 9.12 OpenAI -- Sept. 13, 2024 -- We've developed a new series of AI models designed to spend more time thinking before they respond.

SoundHound AI Acquires Amelia, Significantly Expanding Its Scale and Reach In Conversational AI Across New Verticals and Hundreds of Enterprise Brands SANTA CLARA, CA, August 08, 2024 – SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced the acquisition of Amelia, a leading enterprise AI software company. The business combination positions SoundHound AI as the foremost provider of voice and conversational generative AI, with reach across multiple industries – including retail, financial services, healthcare, automotive, smart devices, restaurants, and more.

AMP is the Industry’s First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa’s innovative AI Agent Management Platform (AMP) ushers in a new era of contact center automation with generative AI-powered agents that excel on the phone AMP empowers call center managers and CX designers to create personal AI agents with natural language briefings, instead of scripted flows AMP provides lifecycle management tools, including AI agent simulations and evaluations, to safely and reliably run teams of autonomous AI agents at any scale And when human agents need to take the call, Parloa empowers them with genAI too, with real-time language translations and automated responses for maximum productivity NEW YORK, September 12, 2024 – Parloa, a leader in AI-powered automation for customer service, is making its biggest technological and innovative leap yet with the launch of its AI Agent Management Platform (AMP). Bolstered by a $66 Million Series B investment led by Altimeter Capital, Parloa has just released its industry-first generative AI-powered platform for contact centers.

Customer activation and engagement platform company to enhance product and meet customer demand so brands can unlock the power of customer-driven experiences BOSTON, MA – September 10, 2024 – Cohora, a customer activation and engagement platform company that enables brands to drive greater customer growth, retention, and advocacy, today announced a $2.5 million round of additional seed funding. The round was led by Volition Capital and PJC and will be used to fuel the company’s next stage of growth by bolstering sales and marketing efforts, continuing product enhancement and supporting early customers in the cosmetics, fashion and travel sectors. “Ecommerce brands, regardless of industry, face the common challenge of deeply understanding their customers to effectively engage them throughout their journey,” said Manu Mathew, CEO and Co-Founder of Cohora. “In today’s tough economic climate, with evolving privacy laws and technology, brands need actionable insights from zero- and first-party data to enhance customer engagement and stay competitive.

Investment round led by Alibaba augments company’s growth, leadership in AI-powered conversational commerce space SAN FRANCISCO--( BUSINESS WIRE)-- Connectly, the leader in conversational commerce, today announced its $20 million Series B investment led by Alibaba, with participation from Unusual Ventures, Volpe Capital, RX Ventures, Falabella Ventures and Philippos Kourkoulos Latsis. Connectly, which was founded in 2020 by industry veterans from Facebook, Google, Uber, and McKinsey, uses proprietary artificial intelligence (AI) models to help retailers grow their business using personalized two-way customer messages in an increasingly digital-first world. “Connectly is doing just that with AI-powered conversational commerce.

Integrate, a leader in enterprise lead management and data governance, and Captello, a top provider of innovative event solutions, today announced a strategic partnership aimed at transforming event lead management for marketers. BOULDER, Colo., Sept. 10, 2024 /PRNewswire-PRWeb/ -- Integrate, a leader in enterprise lead management and data governance, and Captello, a top provider of innovative event solutions, today announced a strategic partnership aimed at transforming event lead management for marketers.

THiS 2024 program to highlight strategies for co-creating with customers to build innovative products and experiences SAN FRANCISCO, Calif. – September 9, 2024 – UserTesting, a leader in experience research and insights, today announced Adam Alter will keynote The Human Insight Summit (THiS) in Austin, Texas, taking place October 28-30, 2024. THiS is UserTesting’s annual customer conference dedicated to uniting the entire experience research and insights community.

McGuckin Hager brings over 25 years of brand, digital, and performance marketing expertise to TrueDialog. AUSTIN, Texas, Sept. 10, 2024 /PRNewswire/ -- TrueDialog, a leading provider of enterprise-grade SMS texting solutions, today announced that Amanda McGuckin Hager has joined the company as Chief Marketing Officer (CMO), reporting to CEO John Wright.

GoTo Connect CX provides SMBs and multi-location businesses of all sizes with a competitive suite of customer communications tools and award-winning phone system in one integrated solution BOSTON--( BUSINESS WIRE)-- GoTo, the company making business communications, IT management, and support easy, today announced the launch of GoTo Connect CX, the most extensive suite of affordable, AI-powered, multichannel customer experience (CX) tools on the market. Connect CX combines the best of the GoTo Connect suite of customer communications tools, award-winning phone system, and cutting-edge AI enhancements to help businesses implement and manage world-class customer communications and engagement.