The Wire (Page 7)

The new integration allows brands to send finished designs directly to Sprout publishing without ever leaving Canva, accelerating workflows and reducing errors between creative and social teams. Sprout Social is the most comprehensive social media management platform to offer this integration, empowering brands to scale their presence with compelling visual content that captures attention and cuts through today’s crowded social landscape.

AI-powered support automation platform acquires KLaunch, bringing together two platforms committed to transforming how organizations connect with their audiences ST. LOUIS, Sept. 12, 2025 /PRNewswire/ -- Capacity, the AI-powered support automation platform for Contact Centers, today announced the acquisition of KLaunch, a conversational AI company that helps government, healthcare, nonprofit and sports and entertainment companies better connect with their customers.

SAN JOSE, Calif.--(BUSINESS WIRE)--Today, Adobe (Nasdaq:ADBE) announced the general availability of AI agents that will reshape how businesses build, deliver and optimize customer experiences and marketing campaigns. Powered by the Adobe Experience Platform (AEP) Agent Orchestrator, Adobe is also creating an AI platform for businesses to manage and customize agents from Adobe and across third-party ecosystems—ensuring agents can understand context, plan multi-step actions, refine responses and more.

Despite aligning on revenue and retention priorities, B2C marketing and service leaders remain divided according to data BOSTON--( BUSINESS WIRE)--Klaviyo (NYSE: KVYO), the only CRM built for B2C brands, today announced new commissioned research conducted by Forrester Consulting on behalf of Klaviyo that exposes a growing collaboration gap between marketing and service teams. While both groups are united on their top priorities of retaining customers and driving loyalty, fewer than one in four organizations report consistent collaboration between them.

Users can now chat with their survey results to turn complex data into decisions in seconds SAN MATEO, Calif.--( BUSINESS WIRE)-- SurveyMonkey, the world’s most popular platform for surveys and forms, today announced its latest SurveyMonkey AI innovations, including a new AI Analysis Suite and supercharged survey creation tools. The new features are designed to help users ask better questions, make smarter decisions, and move faster.

With Siteimprove.ai agents and Optimizely Opal agents, customers gain an agentic workflow across platforms to accelerate content optimization and auto-remediation directly within their content management system NEW YORK, Sept. 9, 2025 /PRNewswire/ -- Siteimprove®, the leader in agentic content intelligence, today announced the market's first AI agent-to-agent integration with Optimizely, the leading digital experience platform provider, to accelerate content optimization cycles and auto-remediate accessibility issues directly within their Optimizely Content Management System (CMS). Today, enterprises have daunting manual tasks of working with fragmented ecosystems of tools to ensure their websites and all content types are fully accessible and discoverable to all users.

New ON24 AI Propel+ simplifies execution, scales globally, and turns a single event into pipeline driving campaigns powered by first-party engagement data and AI-generated content SAN FRANCISCO--(BUSINESS WIRE)-- (NYSE: ONTF) – ON24, a leading customer engagement platform for B2B sales and marketing, today announced the launch of ON24 AI Propel+ a modern, intuitive solution designed to transform first-party engagements like webinars and other virtual events into full-funnel, omni-channel, global campaigns in just hours. With built-in AI-powered content automation and rich first-party customer engagement data, ON24 AI Propel+ enables sales and marketing to launch campaigns faster, scale smarter, and personalize at every step—helping businesses turn engagement into pipeline growth. “Today, marketing and sales professionals face immense pressure to deliver business results faster with fewer resources,” said Sharat Sharan, CEO of ON24. “ON24 AI Propel+ gives them the speed, AI-powered content capabilities and first-party customer engagement data to compete and win.

Acquisition of Cognigy further accelerates NiCE’s AI roadmap while immediately presenting Cognigy’s exceptional conversational AI to NiCE’s global distribution network of more than 25,000 existing customers Hoboken, N.J., September 8, 2025 – NiCE (Nasdaq: NICE) today announced the successful closing of its acquisition of Cognigy, a recognized leader in enterprise-grade conversational and agentic AI, following receipt of all required regulatory approvals. This brings together two AI industry leaders, each with a proven track record of market leadership, innovation, and customer impact to accelerate AI adoption in customer experience across the front and back office.

AMSTERDAM & SAN FRANCISCO--( BUSINESS WIRE)-- Framer, the professional website design platform loved by startups and global brands alike, today announced a $100 million Series D funding round led by existing investors Meritech and Atomico, valuing the company at $2 billion. With hundreds of thousands of active websites and half a million monthly active users, Framer has quickly become the platform of choice for companies that want to ship their entire.com with unmatched speed, performance, and design quality.

New integration helps food & beverage, retail, and professional services brands personalize marketing, increase order value, and scale loyalty programs across locations. CHICAGO--(BUSINESS WIRE)-- ActiveCampaign, a leading autonomous marketing platform, today announced the launch of its Square Loyalty integration, further expanding its partnership with Square to support food and beverage, retailers, salons, and service-based businesses across the U.S., Canada, and Australia.