The Wire (Page 70)

Verint Open Platform Delivers AI-powered Insights to Business Leaders, Business Analysts and IT ORLANDO, Fla.--( BUSINESS WIRE)-- ENGAGE 2024 – Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced the expansion of its contact center suite of business analytics solutions for business leaders, business analysts and IT developers. The Verint Data Hub unifies behavioral data across all customer touchpoints across the enterprise and, as such, is a “gold mine” of business insights that can power the contact center and the entire enterprise.

Ibexa, the vendor of Ibexa DXP, an API-first, composable Digital Experience Platform (DXP), reported a strong set of result for the first half of 2024. Year-on-year, turnover was up 20 percent, with EBITDA at 25 percent reflecting the robust operational performance of the European company.

Verint Unveiled Groundbreaking AI Business Outcomes Driving CX Automation Category Leadership ORLANDO, Fla.--( BUSINESS WIRE)-- ENGAGE 2024 – Verint ® (NASDAQ: VRNT), The CX Automation Company™, today unveiled and demonstrated groundbreaking AI business outcomes delivered by its new Verint Agent Copilot Bots at Engage 2024, the industry’s premier CX Automation conference. Verint Agent Copilot Bots each automate a specific agent task.

New Approach to Knowledge Management Delivers Rapid, Tangible AI Business Outcomes ORLANDO, Fla.--( BUSINESS WIRE)-- ENGAGE 2024 -- Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced the launch of the Verint Knowledge Automation Bot, a new addition to Verint’s market-leading Agent Copilot Bots. With the Verint Knowledge Automation Bot, contact center agents no longer need to spend valuable time searching for the right answers to customer questions while the customer is on hold.

AI holds the key to keep brands fresh and engaging for Gen Z, reveals SAP Emarsys’ fourth annual Customer Loyalty Index Indianapolis, Sept. 24, 2024 – Almost half of United States Gen Zers (43%) and 41% of Millennials have abandoned a brand they were once loyal to because they grew ‘bored’ of them. That’s according to SAP Emarsys’ annual Customer Loyalty Index (CLI) announced today at SAP Customer Experience (CX) Live.

September 24, 2024 -- Duncan Lennox, VP & GM of Applied AI, Google Cloud -- Since 2018, when we launched Contact Center AI, Google Cloud has helped thousands of organizations deliver better experiences to millions of their customers and employees through AI-powered features. Now, as new generative AI capabilities are demonstrating increasingly larger value for customer service operations, we are combining the rich features of Contact Center AI with our latest generative AI technology to deliver a new application, Customer Engagement Suite with Google AI.

Together with hardware asset management, new software asset management creates a single source of truth for IT inventory BOSTON--( BUSINESS WIRE)-- GoTo, the company making IT management, support, and business communications easy, today announced new software asset management features for GoTo Resolve. Building on the solution’s existing hardware asset management capabilities, GoTo Resolve Software Asset Management empowers IT teams to gain full visibility and control over their entire IT inventory.

Commerce platform innovator provides expert advice and insights for retailers navigating modern commerce SAN FRANCISCO, Sept. 24, 2024 (GLOBE NEWSWIRE) -- fabric, the creators of the next-generation commerce platform, today announced the launch of its Chiefly Digital: The Digital Leader’s Guide to Modern Commerce podcast series. The world of commerce is undergoing a revolution and buzzing with innovation.

NEW YORK, Sept. 24, 2024 — Forge 2024 —Braze (Nasdaq: BRZE), the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, today unveiled new product innovations designed to help marketers craft and optimize one-to-one personalized experiences at its annual customer conference, Forge 2024. With 10+ years of continued innovation in AI, Braze offers a range of BrazeAI™ features to help marketers experiment and create customer experiences more quickly and effectively.

Geneva, Switzerland – September 24, 2024 -- Jahia Solutions Group, the open-source digital experience platform (DXP) pioneer, has officially launched Jahia 8.2.0, a major update to its flagship product. This latest version introduces groundbreaking innovations, particularly with JavaScript modules, designed to enhance front-end development and streamline the creation of dynamic digital experiences.