The Wire (Page 71)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
MAPS Insights Launches To Help Marketing and Communications Leaders Make the Right Decisions on Fast-Moving Issues
Jul 23, 2024
NEW YORK, NEW YORK, UNITED STATES, July 23, 2024 / EINPresswire.com / -- Today marks the launch of MAPS Insights, a pioneering firm founded by media measurement expert Jasper Snyder, offering data-driven guidance for marketing and communications leaders navigating today’s fast-moving issues. MAPS uses a blend of analytics, secondary research and data science to transform the communications landscape at a time when making the right decisions has never been more critical.
Press Release
Customer Experience
ibex Launches Wave iX Translate
Jul 23, 2024
New AI-Powered Solution Enables Real-time Multilingual Translation for Next-Generation CX ibex Launches Wave iX Translate New AI-Powered Solution Enables Real-time Multilingual Translation for Nex-Gen CX WASHINGTON, July 23, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the launch of Wave iX Translate, which breaks through the language barrier to enable real-time customer conversations and interactions in more than 150 languages, without requiring native speakers. Leveraging Wave iX Translate, agents and customers speak or type in their native language, which is then translated in real-time for understanding both parties.
Press Release
Ecommerce
Addlly Launches Zero-Prompt Shopify AI Writer App to Enhance Ecommerce Content Creation
Jul 23, 2024
Addlly Shopify AI SEO Blog Writer Interface of Addlly Shopify AI SEO Blog Writer Addlly AI launches the first zero-prompt Shopify AI SEO Writer app, enabling effortless creation of blogs and social media posts directly from Shopify products. SINGAPORE, SINGAPORE, July 23, 2024 / EINPresswire.com / -- Singapore-based Gen AI company Addlly AI has launched the first zero-prompt Shopify AI SEO Writer app, tailored specifically for Shopify users.
Press Release
Customer Experience
WP Engine Acquires NitroPack, Extending Leadership in Managed WordPress Site Performance
Jul 22, 2024
The widely used SaaS solution joins WP Engine’s suite of web enablement technology adding more power and flexibility for customers AUSTIN, Texas--( BUSINESS WIRE)-- WP Engine, a global web enablement company providing premium WordPress products and solutions, today announced its acquisition of NitroPack, an all-in-one SaaS solution for improving site speed and performance metrics, including Google's Core Web Vitals. WP Engine Acquires NitroPack, Extending Leadership in Managed WordPress Site Performance With an installed base spanning more than 219,000 websites, NitroPack fills a critical need as a comprehensive website performance solution that empowers users with intuitive automation for frontend site speed optimizations with little to no technical expertise required. "NitroPack exemplifies the technical ingenuity and performance optimizations required to meet today's online demands," said WP Engine Chairwoman and CEO Heather Brunner. "This single solution can replace multiple optimization tools, and hundreds of thousands of users have discovered its powerful combination of advanced performance improvements and ease of use.
Press Release
Digital Marketing
ValueCoders Expands Services to Offer Comprehensive Digital Marketing Solutions
Jul 22, 2024
ValueCoders now offers digital marketing solutions, including SEO, PPC, social media, and content marketing, Technology is best when it brings people together.” — Matt Mullenweg NOIDA, UTTAR PRADESH, INDIA, July 22, 2024 / EINPresswire.com / -- ValueCoders, a trusted name in software development services, is proud to announce the launch of its new digital marketing division. This expansion allows ValueCoders to provide businesses with expert digital marketing services to meet their growing business needs, eliminating the burden of maintaining an in-house marketing team.
Press Release
Customer Experience
Emplifi Appoints Jennifer Brooks as Chief Revenue Officer
Jul 18, 2024
With more than a decade of proven sales leadership experience, Brooks will oversee Emplifi’s revenue and go-to-market initiatives NEW YORK--( BUSINESS WIRE)-- Emplifi, a leading customer engagement platform, today announced the appointment of Jennifer Brooks as Chief Revenue Officer. As CRO, Brooks will oversee Emplifi’s revenue operations and lead the global sales team.
Press Release
Customer Experience
Helpshift Launches AI-Powered Tool for Effortless Multilingual Support Experiences
Jul 18, 2024
New Feature Streamlines Multilingual Customer Support with Automatic Translations in 74 Languages GRAPEVINE, TX, July 18, 2024 – Keywords Studios’ customer support platform, Helpshift, the established leader for AI-driven, consumer-first support for modern brands, today announced the launch of its new Language AI FAQ Translation tool. This new feature allows businesses to automatically translate questions that are commonly asked by customers into 74 languages with a single click.
Press Release
Digital Marketing
HireMia Debuts Three New AI Tools for Content Creators and Marketing Professionals
Jul 18, 2024
HireMia, a CoSchedule Product, just announced the launch of its newest AI-powered tools designed to help content creators and marketers generate ideas. We're excited to offer these new Story and Title Generators to our customers, as it can help them to streamline their workflow and produce high-quality content more efficiently than ever before.” — Garrett Moon, CEO of CoSchedule BISMARCK, ND, USA, July 18, 2024 / EINPresswire.com / -- HireMia, a leading provider of AI generation tools, just released three new AI-powered tools specifically designed for YouTubers, content creators, and marketers to generate stories and titles.
Press Release
Customer Experience
QuestionPro Acquires Cmiles CX
Jul 18, 2024
Cmiles CXs on-site, emoji-based experience rating technology combined with QuestionPro’s leading survey-based customer experience (CX) platform creates a truly omni-channel approach to help brands more fully measure satisfaction and loyalty AUSTIN, Texas, July 18, 2024 (GLOBE NEWSWIRE) -- QuestionPro, a global leader in survey and research, data and insights services, has acquired Cmiles CX, a developer of 360 o customer experience and feedback tracking technology. QuestionPro will integrate Cmiles CXs technology into its platform to create a truly omni-channel approach to help brands more fully measure customer satisfaction and loyalty.
Press Release
Customer Experience
Union Wireless Partners With GOCare to Enhance CX With Digital Engagement and an Omni-Channel Centric Customer Journey
Jul 18, 2024
ALPHARETTA, Ga., July 18, 2024 /PRNewswire/ -- GOCare, a leading provider of digital experience software, is excited to announce a strategic partnership with Union Wireless. This collaboration will advance digital customer engagement for Union Telephone Company/ Union Wireless subscribers through a robust strategy adding in Omni-channel flexibility for customer communications, advanced, integrated NPS and CSAT tools to accurately reflect voice of the customer initiatives all the while adding real-time alerts, enhancing interactions for both current and potential customers.