The Wire (Page 72)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Ecommerce
fabric Expands Executive Team Amidst Strong Company and Customer Growth
Aug 22, 2024
Commerce platform innovator names Matt Kaminski Chief Revenue Officer and Jay Topper Chief Customer Officer SAN FRANCISCO, Aug. 22, 2024 (GLOBE NEWSWIRE) -- fabric, the creators of the next-generation commerce platform, today announced the appointments of accomplished industry veterans Matt Kaminski as chief revenue officer and Jay Topper as chief customer officer. The announcement follows a momentous year of growth and innovation for fabric that included 260% year-over-year growth in Gross Merchandising Value, and 277% year-over-year growth on number of transactions on the fabric platform, as well as industry recognition and the unveiling of innovative new technologies. fabric is on a mission to revolutionize commerce.
Press Release
Digital Marketing
CallRail and ServiceTitan Join Forces to Help Contractors Drive High-Quality Lead Conversions
Aug 22, 2024
New partnership further cements CallRail as the market leader for call tracking software in the home services industry August 22, 2024 09:00 AM Eastern Daylight Time ATLANTA--( BUSINESS WIRE)-- CallRail, the AI-powered lead intelligence platform, today announced a partnership with ServiceTitan, a leading software platform built to power the trades. The integration will allow mutual customers – including those in HVAC, plumbing, pest control and electrical – to access valuable information about their prospects and customers.
Press Release
Content Strategy
Tenorshare AI Officially Launches: Discover Your Potential with the Ultimate AI
Aug 20, 2024
NEW YORK, Aug. 20, 2024 /PRNewswire/ -- Tenorshare, a leader in digital device solutions,has launched its AI tools website, staying true to its motto "Better Software, Better Life." Tenorshare AI focuses on creating the Best AI Tools to simplify and boost efficiency in daily tasks. "Our one-click AI tools help everyone—from writers to researchers, students, professionals, and e-commerce businesses—create personalized content effortlessly," says a Tenorshare AI spokesperson. What One-Click Tools Can You Discover on Tenorshare AI? Tenorshare AI provides advanced tools like AI Writer, ChatPDF, ChatDOC, AI Translator and AI Slides that can generate content in one click.
Press Release
Customer Experience
Acumera Enters into Strategic Partnership With InStore.ai to Elevate Retail Technology Solutions
Aug 20, 2024
Instore.ai Cashier Engagement Acumera Announces a strategic partnership with InStore.ai to measure and improve in-person experiences from voice interactions through AI By integrating our AI-driven insights and recommendations with Acumera's edge computing and network solutions, we elevate the overall retail experience and drive success for our clients.” — Jay Blazensky, CEO at InStore.ai AUSTIN, TX, UNITED STATES, August 20, 2024 / EINPresswire.com / -- Acumera, Inc. the leading provider of software-as-a-service (SaaS) solutions for edge computing, network operations, visualization, and security, is delighted to announce a strategic partnership with InStore.ai, a cutting-edge technology company specializing in helping people measure and improve in-person experiences by unveiling insights through artificial intelligence from previously untapped voice interactions. InStore.ai's innovative solution extracts ‘what was said’ at the point-of-sale (POS), as a powerful new source of insights, to measure and improve a cashier’s impact on loyalty and customer spend.
Press Release
Digital Experience
curaJOY Partners With UserTesting to Make Behavioral Health Solutions Accessible
Aug 20, 2024
CARLSBAD, Calif. & SAN FRANCISCO--( BUSINESS WIRE)--curaJOY, a nonprofit organization specializing in clinician-supervised AI behavioral health solutions, turns to UserTesting, a SaaS leader in experience research and insights, to get feedback from niche audiences, including BIPOC, immigrants, and those with diverse abilities and identities, to build more inclusive and accessible health solutions. “Psychological safety is crucial in therapeutic relationships. For instance, a BIPOC female who has experienced abuse by a male might not feel safe with a white male counselor.
Press Release
Web CMS
Contentful Signs Definitive Agreement to Acquire Ninetailed
Aug 20, 2024
Addition of Ninetailed technology will accelerate AI-driven personalization capabilities and advance Contentful’s innovation leadership in the content management space DENVER & BERLIN--( BUSINESS WIRE)--Contentful, a leading composable content platform trusted by more than 4,200 customers, today announced it has signed a definitive agreement to acquire Berlin-based Ninetailed, the pioneer of structured content personalization and experimentation. This move will allow Contentful to offer its customers a scalable, AI-driven personalization solution that’s already integrated into the Contentful platform. “Joining forces with Contentful means customers will benefit from a fully integrated, AI-native personalization solution paired with a robust composable content platform” Unlike legacy solutions, the combined offering will leverage the power of composability, an API-first architecture, Generative AI, and lightning fast edge delivery.
Press Release
Customer Experience
Fullstory Appoints Claire Fang as Chief Product and Technology Officer
Aug 20, 2024
ATLANTA, Aug. 13, 2024 (GLOBE NEWSWIRE) -- Fullstory, a leading behavioral data company, today announced that Claire Fang has joined the company as its chief product and technology officer. Fang, who has over two decades of product leadership experience, most recently served as chief product officer at SeekOut.
Press Release
Digital Experience
Reltio Appoints James Redfern as Chief Financial Officer
Aug 19, 2024
Former Payscale CFO tapped to further propel Reltio's growth strategy REDWOOD SHORES, Calif.--( BUSINESS WIRE)-- Reltio ®, a leader in data unification and management solutions, announced today that James Redfern, former CFO at Payscale, has joined Reltio as its Chief Financial Officer. Redfern will be responsible for overseeing global accounting, finance, tax, and IT.
Press Release
Customer Experience
Open Network Exchange Revolutionizes Its CX Strategy With Nice’s Enlighten AI
Aug 19, 2024
Precise AI-driven insights with Enlighten AI transform ONE’s agent and customer experience August 19, 2024 -- NICE today announced that Open Network Exchange (ONE), a full-service business solutions provider serving the travel industry, has revolutionized its overall CX strategy through a digital transformation using NICE Enlighten AI. Enlighten, NICE’s purpose-built CX AI, enables ONE to create seamless customer experiences for every interaction.
Press Release
Digital Marketing
LeapEngine Revolutionizes Digital Advertising With High-Performance Meta Ads Management Service
Aug 19, 2024
LeapEngine Digital Marketing - Fueling Your Success In the Digital World LeapEngine is making waves with its innovative Meta ads management service, consistently delivering a Return on Ad Spend between 4X and 26X for its clients. Within a few months, our sales have doubled, and ad spend efficiency has improved by 50% compared to our previous agency.