The Wire (Page 73)

Sprout Social’s customers can now benefit from a 360 customer view delivered conversationally by the Agentforce assistant for Service Cloud CHICAGO, Sept. 16, 2024 (GLOBE NEWSWIRE) -- Sprout Social, an industry-leading provider of cloud-based social media management software, today announced a new integration with Salesforce’s Agentforce assistant for Service Cloud. The integration enables Salesforce Service Cloud and Sprout Social customers to gather customer insights from social and take accelerated action to enhance customer experiences.

September 12, 2024 – Montréal, Quebec -- Artificial intelligence (AI) is one of the greatest technological transformations of our time, enabling economic development and productivity enhancements, as well as new opportunities for workers in various sectors. The federal government is committed to driving the safe, ethical and responsible development and adoption of AI across Canada’s economy and society.

Hoeffner's Expertise to Accelerate Growth and Elevate Global Brand Presence Stamford, CT – [September 12, 2024] – SponsorUnited, the premier global sports and entertainment intelligence platform, is excited to announce it has hired Claudia Hoeffner as SVP of Marketing. Hoeffner, an award-winning marketing leader with a distinguished track record in driving net new business and fostering sustainable revenue growth, brings a wealth of experience to the new role.

Acquisition Brings Together Two Leaders in Digital Asset Management to Revolutionize How Businesses Manage Their Digital Assets and Product Data ATLANTA, GA — September 16, 2024 — Canto, a leading provider of digital asset management (DAM) software, today announced that it has acquired Image Relay, a Vermont-based SaaS company that is renowned for its forward-thinking solutions that unite digital asset management (DAM) and product information management (PIM). The acquisition of Image Relay is a key step in Canto's ongoing vision to revolutionize the way businesses extract value from their digital content.

New innovations across Adobe Experience Cloud will enable brands to demonstrate the impact of AI-generated marketing content through real-time experimentation and robust performance insights Adobe Content Analytics unlocks the ability for brands to understand the performance of content down to an attribute level, using AI to pinpoint specific colors, objects and styles that resonate with target audiences In Adobe Journey Optimizer and Adobe Experience Manager, new offerings will enable brands to personalize AI-generated content variations across channels such as web and email, boosting customer engagement SAN JOSE, Calif. — September 16, 2024 — Today, Adobe (Nasdaq:ADBE) announced innovations across Adobe Experience Cloud that will empower brands to unlock greater value with AI-generated content and demonstrate business impact. As organizations embrace image and copy generation tools—from Adobe Firefly to Adobe Experience Manager—to assist in the ideation and refinement of marketing assets, the need to show return-on-investment has also heightened.

Constructor survey highlights opportunities for retailers to 'make the grade,' as shoppers express interest in more tailored search results and AI-driven features that help them find the best items SAN FRANCISCO, Sept. 16, 2024 /PRNewswire/ -- Cookie-cutter online shopping experiences. Pages (and pages) of search results that don't fit the bill.

Sept. 13, 2024 -- We have some exciting news to share today around our partnership expansion with Amazon Web Services (AWS) that will revolutionize the way retailers operate, accelerate innovation, and make better business decisions with the help of AI. Through Amazon Bedrock, fabric is utilizing AWS large language models (LLMs) to build new AI features for commerce on its modern composable platform.

A new series of reasoning models for solving hard problems. Available starting 9.12 OpenAI -- Sept. 13, 2024 -- We've developed a new series of AI models designed to spend more time thinking before they respond.

SoundHound AI Acquires Amelia, Significantly Expanding Its Scale and Reach In Conversational AI Across New Verticals and Hundreds of Enterprise Brands SANTA CLARA, CA, August 08, 2024 – SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced the acquisition of Amelia, a leading enterprise AI software company. The business combination positions SoundHound AI as the foremost provider of voice and conversational generative AI, with reach across multiple industries – including retail, financial services, healthcare, automotive, smart devices, restaurants, and more.

AMP is the Industry’s First Generative AI Agent Management Platform that Makes Customer Service Calls as Easy as Talking to a Friend Parloa’s innovative AI Agent Management Platform (AMP) ushers in a new era of contact center automation with generative AI-powered agents that excel on the phone AMP empowers call center managers and CX designers to create personal AI agents with natural language briefings, instead of scripted flows AMP provides lifecycle management tools, including AI agent simulations and evaluations, to safely and reliably run teams of autonomous AI agents at any scale And when human agents need to take the call, Parloa empowers them with genAI too, with real-time language translations and automated responses for maximum productivity NEW YORK, September 12, 2024 – Parloa, a leader in AI-powered automation for customer service, is making its biggest technological and innovative leap yet with the launch of its AI Agent Management Platform (AMP). Bolstered by a $66 Million Series B investment led by Altimeter Capital, Parloa has just released its industry-first generative AI-powered platform for contact centers.