The Wire (Page 75)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
Yext Completes Acquisition of Hearsay Systems
Aug 01, 2024
Combination Will Deliver Industry's First End-to-End Digital Presence Platform NEW YORK--( BUSINESS WIRE)-- Yext, Inc. (NYSE: YEXT), the leading digital presence platform for multi-location brands, today announced that it has completed its acquisition of Hearsay Systems, a global leader in digital client engagement for financial services. The acquisition marks a significant milestone for Yext and the industry. “We are thrilled about Yext’s acquisition of Hearsay.
Press Release
Digital Experience
European Artificial Intelligence Act Comes Into Force
Aug 01, 2024
Aug 1, 2024 -- Today, the European Artificial Intelligence Act (AI Act), the world's first comprehensive regulation on artificial intelligence, enters into force. The AI Act is designed to ensure that AI developed and used in the EU is trustworthy, with safeguards to protect people's fundamental rights.
Press Release
Digital Marketing
Jumpcrew’s Growth-as-a-Service (GaaS) Model Brought in Millions of New Revenue During Economic Downturn
Aug 01, 2024
Bundling Sales, Marketing, Operations, and Strategy Accelerated Customer Acquisition For Some Of The Biggest Tech Companies Nashville, TN. August 1, 2024 – JumpCrew, the leading B2B growth partner for companies like Airbnb, Zillow, Experian, and X, announced today that its Growth-as-a-Service (GaaS) capabilities have driven millions in new revenue and pipeline through customer acquisition at a time when tech companies have reduced marketing and product spending amidst inflation and overhiring from the pandemic.
Press Release
Digital Marketing
Myosin Launches Marketing Reimagined, a Platform Turning Ad Dollars Into a Driver of Social Good
Jul 31, 2024
Now Brands Can Transform Their Ad Spend With Purpose-Driven Marketing To Connect With Customers Who Share Same Values Austin, TX, July 30, 2024 – Myosin Marketing, a full-service growth marketing accelerator propelling brands to new heights through cutting-edge strategies and conscious business practices, today announced the launch of Marketing Reimagined, an innovative new platform that transforms a portion of brands’ media budgets into consumer-directed philanthropic giving. After a successful eight-month pilot, this values-aligned advertising model is proving brands can authentically connect with customers and drive positive impact, with early adopters experiencing a surge in brand engagement and advocacy by aligning their marketing with their audiences’ beliefs and ethos.
Press Release
Digital Marketing
Wix Releases Comprehensive Suite of AI-Powered Tools for Ideation and Creation of Blogs
Jul 31, 2024
The suite of the new AI functionalities for the blog is designed to provide users with simple solutions to create blogs and build their content library NEW YORK, July 31, 2024 – – Wix.com Ltd. (NASDAQ: WIX), the leading SaaS website builder platform globally 1, announced today the release of a suite of AI-powered tools designed to suggest relevant topic ideas for blogs, generate the content and images for their target audience. With this new experience, users can swiftly turn ideas into near-ready articles, significantly reducing the time and effort required to create engaging content.
Press Release
Customer Experience
Pendo Accelerates AI Roadmap With Acquisition of Customer Intelligence Platform Zelta AI
Jul 31, 2024
Announces strong early adoption of AI features now available across the Pendo One platform RALEIGH, N.C. and NEW YORK, July 31, 2024 /PRNewswire/ -- Pendo, the all-in-one product experience platform, today announced that it has acquired Zelta AI, a New York City-based startup that automates collection of customer feedback and leverages AI to uncover actionable insights from the data. The acquisition continues Pendo's rapid pace of AI innovation — the company has released nearly a dozen AI features and products in the last 12 months, including Pendo Listen, a new product in the Pendo One platform that accelerates product discovery so companies can build and launch successful products faster. "AI is transforming how companies build products with Pendo, and this acquisition accelerates that transformation." Zelta will become part of Pendo Listen, enabling product teams to get AI-powered insights from troves of their user feedback data spread across 150+ sources, like Gong and Zoom calls, support tickets, social review sites, Salesforce records, email and more.
Press Release
Contact Center
Sprinklr Named a Major Player in the 2024 IDC MarketScape for Contact Center-as-a-Service Software
Jul 30, 2024
The report highlights Sprinklr’s capabilities including AI across all touch points, omni-channel support, deep insights, and workflow automation. NEW YORK--( BUSINESS WIRE)-- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Major Player in the IDC MarketScape: Worldwide Contact Center-as-a-Service Software Applications 2024 Vendor Assessment (doc #US52302923, June 2024).
Press Release
Digital Experience
Appdome Unveils GenAI-Powered Mobile Threat Resolution
Jul 30, 2024
New Threat Resolution Center revolutionizes cyber support, dramatically lowering resolution time and getting users back to using the mobile apps they love. SAN FRANCISCO, July 30, 2024 /PRNewswire/ -- Appdome, the experience leader in mobile defense, today announced its new Threat Resolution Center, powered by GenAI.
Press Release
Customer Experience
SurveyMonkey Packages Top-Requested CX Tools Into an Approachable Solution to Create Better CX
Jul 30, 2024
The all-in-one SurveyMonkey for CX offering includes a native Salesforce integration, multichannel feedback collection tools, and industry-leading survey branding and design features—providing everything most companies need to start building and scaling customer experience programs SAN MATEO, Calif., July 30, 2024 – SurveyMonkey, a global leader in online surveys and forms, today announced SurveyMonkey for CX, an approachable, all-in-one solution that helps business owners, customer experience pros, and marketers alike listen to customers and improve their experience. The offering leverages the SurveyMonkey Enterprise platform, which includes SSO, data encryption, access controls, and HIPAA-compliant features to safeguard customers’ sensitive data.
Press Release
Content Strategy
Controlling Content Chaos: How Modern Brands Are Solving Global Challenges
Jul 30, 2024
Digital content is the lifeblood of today’s online world. But for many businesses, managing the ever-expanding volume of digital assets has created a situation you could call “content chaos.” View original news on Contentful.