The Wire (Page 75)

CallMiner’s annual CX Landscape Report reveals AI fears are abating, as organizations harness AI to empower employees and uncover insights amid greater data collection WALTHAM, Mass. – September 10, 2024 – Today, CallMiner released its annual CX Landscape Report in partnership with Vanson Bourne, revealing that 87% of global contact center and customer experience (CX) leaders across financial services, healthcare, retail, and technology industries believe implementing generative artificial intelligence (AI) is key for their customer service and CX teams, and 91% agree that AI will help optimize CX strategies. The past two years have proven transformative for AI.

SAN FRANCISCO – September 10, 2024 – SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced a strategic leadership transition. David Roberts has been appointed as the company's new Chief Executive Officer, succeeding Craig Charlton, who will transition to the role of Chairman of the Board.

Introducing metric builder, offering customized metrics to tie digital experiences to revenue and business outcomes. COLORADO SPRINGS, Colo., Sept. 10, 2024 /PRNewswire/ -- Quantum Metric, the customer-driven digital analytics platform, introduces its newest product suite, designed to elevate the analytical capabilities of digitally complex businesses and scale operations.

RCS Powers Branded and Verified Messages for More Than 300K Twilio Customers with No Code Changes SAN FRANCISCO, September 9, 2024 — Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced the global availability of Rich Communication Services (RCS) messaging via its Programmable Messaging and Verify APIs. RCS enhances traditional messaging by introducing branded sender identification in their default messages app, ensuring customers can immediately recognize and trust the source of their messages.

World's best AI Aggregation platform Waanee AI teams with Infosys to improve enterprise communication by integrating AI-driven virtual assistants and knowledge management solutions. DE, UNITED STATES, September 9, 2024 / EINPresswire.com / -- Waanee AI Inc., a leader in conversational AI, is pleased to announce a strategic collaboration with Infosys, a global provider of digital services and consulting.

London, September 9, 2024 – Digital Marketing leader, Incubeta, has announced its acquisition of Shout Bravo, a organic content marketing partner. This will enable Incubeta to offer a complete organic search experience that represents the future of search.

The proposed transaction underscores Salesforce’s commitment to strengthening data security, privacy, and compliance across its platform The #1 AI CRM will enhance its platform with an industry-leading provider of data protection and data management services to ensure the availability, security, and compliance of customer data Own Company is trusted by nearly 7,000 customers to safeguard mission-critical data SAN FRANCISCO--(BUSINESS WIRE)-- Salesforce (NYSE: CRM), the world's #1 AI CRM, today announced it has signed a definitive agreement to acquire Own Company, a leading provider of data protection and data management solutions. Own empowers organizations to ensure the availability, security, and compliance of mission-critical data, while unlocking new ways to gain deeper insights from this data.

NEW YORK, Sept. 4, 2024 /PRNewswire/ -- RocketReach is excited to introduce an integrated sales outreach solution called Autopilot. Autopilot saves customers time and makes their campaigns more effective. ‌In addition, RocketReach is excited to share several new enhancements, including News, its ISO 27001 certification, and enhanced data verification methods.

September 3, 2024 -- Open-source NET CMS platform provider, Umbraco, has announced that it has appointed technology industry veteran, Mats Persson, as chief executive officer. Mats Persson brings a wealth of international experience from the software and technology sector and he has had leading roles in companies such as Cavai, Adform, and IBM.

Key features of AgentEval by Lyzr AI Agent Mesh for OGI Lyzr: The simplest agent framework for building AI Agents and LLM applications. Lyzr launches an innovative feature designed to evaluate and optimize AI agents for enterprises across multiple dimensions.