The Wire (Page 84)

1CX delivers best-in-class comprehensive communication and collaboration capabilities while integrating seamlessly with NICE’s industry-leading CXone platform Hoboken, N.J., June 11, 2024 – NICE (Nasdaq: NICE) today announced 1CX, a new Unified Communications as a Service (UCaaS) solution designed for rapid implementation and fast ROI. This new disruptive offering is priced at a market-shattering $5 per user per month.

Microbits team at work Microbits digital agency logo New Offerings include CGI animation, gamification, and advanced SEO techniques Innovation thrives with the right people. Our continuous investment in acquiring new talent allows us to stay ahead of industry trends and provide our clients with innovative marketing strategies,” — Ramzy Dib BEIRUT, LEBANON, June 11, 2024 / EINPresswire.com / -- Microbits, one of the top digital marketing agencies in Lebanon, announces the expansion of its services.

NEW YORK and LAS VEGAS (June 4, 2024) - Customer Contact Week (CCW), the unrivaled event series that serves as the heartbeat of the customer contact industry, hosted by Customer Management Practice (CMP), celebrated trailblazing companies and leaders for their extraordinary contributions to the customer contact profession this year at Caesars Forum in Las Vegas at the CCW Excellence Awards Gala on June 4, 2024. Winning companies include: Automation Solution of the Year: Balto Best in Class Contact Center (1-99 seats): American Kennel Club Best in Class Contact Center (100+ seats): UPMC Health Plan BPO of the Year: GlowTouch Cloud-Based Solution of the Year: Talkdesk Disruptive Technology of the Year: Zenarate Workforce Innovation of the Year: Five9 Customer Contact Leader of the Year: William Tafoya, Capital RX “The goal of the CCW Excellence Awards is to fuel inspiration for the customer contact profession by putting a spotlight on top practices, superior thinking, creativity and execution across the full spectrum of contact center functions,” said Mario Matulich, President at CMP. “This year in particular, we recognize the stories of strength, endurance, perseverance and continued success across our industry during the tumultuous last few years.” This year also celebrated the expansion of the CMP Research Best of the Best awards and CCWomen awards.

Acquisition will enable Yext to provide a single digital marketing platform to power the customer journey from prospect to loyal customer NEW YORK--( BUSINESS WIRE)-- Yext, Inc. (NYSE: YEXT), the leading digital presence platform for multi-location brands, today announced that it has entered into a definitive agreement to acquire Hearsay Systems, a global leader in digital client engagement for financial services, for $125 million and up to an additional $95 million if certain performance targets are achieved. “Our combined technology will bring instant value to our regulated customers, and we see an opportunity to bring these solutions to other industries. Yext is focused on solving customer problems, and with Hearsay, we can bring the innovation they need faster.” The acquisition will combine Yext’s industry-leading digital presence management platform with Hearsay Systems’ compliant engagement solutions across social media, websites, text, and voice.

Analyst report recognizes Medallia for a strategy that “stands out on its vision and innovation.” PLEASANTON, Calif.--( BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has been recognized as a leader in The Forrester Wave™: Text Mining and Analytics Platforms, Q2 2024. This report evaluated 11 service providers based on 26 criteria. “Understanding unstructured data is at the core of experience management and we are thrilled to be recognized by Forrester as a leader in this text mining and analytics evaluation” Medallia received the top scores possible in the Strategy category for the Vision, Innovation, and Adoption criteria.

Internet industry veteran to helm the global nonprofit responsible for the Internet's unique identifiers systems LOS ANGELES, June 10, 2024 /PRNewswire/ -- The Internet Corporation for Assigned Names and Numbers (ICANN) Board of Directors has selected Kurt Erik "Kurtis" Lindqvist as the next ICANN President and Chief Executive Officer (CEO). Lindqvist is an industry leader who brings more than 30 years of experience in the business development of Internet Service Providers and worldwide network carriers, and deep experience in the ICANN community.

TrueNAS is the most widely adopted open-source storage software in the world. TrueNAS hires Sina Farzaneh to lead marketing with a focus on community, innovation, and global market expansion.

Transform, Energize, & Accelerate Your Sales Team’s Growth Sales Veteran Braedi DeLong Joins The Sales Collective as COO to Enhance Operational Excellence and Drive Strategic Growth IRVING, TEXAS, UNITED STATES OF AMERICA, June 10, 2024 / EINPresswire.com / -- The Sales Collective, Inc., a leader in data-driven B2B sales transformation, announced today the appointment of Braedi DeLong to Chief Operating Officer. Mrs.

Digital Marketing Agency NYC - Mack is offering free SEO consultations to help small businesses in NYC improve their online visibility and drive more calls. NEW YORK CITY, NEW YORK, USA, June 10, 2024 / EINPresswire.com / -- Digital Marketing Agency NYC - Mack, a prominent digital marketing firm, is excited to announce a new initiative aimed at supporting local small businesses in New York City.

EDS Revolutionizes Client Solutions with Comprehensive 360 Degree Strategies EDS FZE EDS is excited to announce its groundbreaking transition to providing comprehensive 360-degree strategies and solutions to its esteemed clientele. With over 25 years of unwavering dedication to the dynamic realm of digital marketing & online business I am a result-oriented expert who thrives on combining strategic thinking with technical prowess” — Manish Gupta DUBAI, DUBAI, UNITED ARAB EMIRATES, June 10, 2024 / EINPresswire.com / -- EDS, a trailblazing Social Media Marketing & Lead Generation Company based in Dubai, UAE, is excited to announce its groundbreaking transition to providing comprehensive 360-degree strategies and solutions to its esteemed clientele.