The Wire (Page 84)

Cmiles CXs on-site, emoji-based experience rating technology combined with QuestionPro’s leading survey-based customer experience (CX) platform creates a truly omni-channel approach to help brands more fully measure satisfaction and loyalty AUSTIN, Texas, July 18, 2024 (GLOBE NEWSWIRE) -- QuestionPro, a global leader in survey and research, data and insights services, has acquired Cmiles CX, a developer of 360 o customer experience and feedback tracking technology. QuestionPro will integrate Cmiles CXs technology into its platform to create a truly omni-channel approach to help brands more fully measure customer satisfaction and loyalty.

ALPHARETTA, Ga., July 18, 2024 /PRNewswire/ -- GOCare, a leading provider of digital experience software, is excited to announce a strategic partnership with Union Wireless. This collaboration will advance digital customer engagement for Union Telephone Company/ Union Wireless subscribers through a robust strategy adding in Omni-channel flexibility for customer communications, advanced, integrated NPS and CSAT tools to accurately reflect voice of the customer initiatives all the while adding real-time alerts, enhancing interactions for both current and potential customers.

Strategic Acquisition Elevates Firm’s Growth Marketing Position ATLANTA, GEORGIA, UNITED STATES, July 17, 2024 / EINPresswire.com / -- Trevelino/Keller, a nationally ranked Growth PR+Mkt firm, has successfully built a nationally ranked firm on the foundation of public relations, growth marketing and creative services, serving early and growth stages, middle market, national and international brands. With the Marsden acquisition, it adds strategic, technological and tactical horsepower to its talented group of growth marketers.

Salesforce today announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad range of service issues without preprogrammed scenarios, helping make customer service far more efficient.

Empowering Businesses with Advanced AI Tools for Unparalleled, Trustworthy Conversational Experiences ATLANTA and STOCKHOLM, July 17, 2024 /PRNewswire/ -- Sinch which is pioneering the way the world communicates through its Customer Communications Cloud, today announced the debut of Sinch AI. This groundbreaking capability equips forward-thinking businesses with advanced tools to craft smarter, safer, and more efficient conversational experiences, setting them apart in an increasingly competitive market.

Easy-to-Use, Flexible Branded Demand Solution Leverages AI and First-Party Data Segments to Scale Reach Boulder, CO and Worldwide – July 16, 2024 – Pipeline360, Integrate’s media business, announced the launch of a new, easy-to-use, flexible display advertising platform that pairs with content syndication for an integrated Branded Demand offering. The enhanced display platform is purpose-built for B2B and leverages AI and first-party segment technology to enable customizable account targeting at any stage of the buying journey.

VANCOUVER, BC, July 16, 2024 /PRNewswire/ - Today, Unbounce, the global leader in landing page creation and optimization software, announced that it has combined forces with Insightly, a leading all-in-one provider of customer relationship management (CRM), marketing automation, and customer success software. This merger will allow Unbounce to leverage first-party CRM data to move marketers forward with more comprehensive metrics that are vital to their roles - revenue and lifetime value data.

Award-Winning Global B2B Martech Consultancy Transforms Marketing and Sales Organizations PHILADELPHIA, PA. DemandLab, a leading marketing technology consultancy, proudly marks its 15th anniversary as a trailblazer in the industry.

Generative AI-Powered Opportunity Summarization and Case Summarization Turbocharge Productivity and Enhance Personalization of Customer Interactions SAN FRANCISCO – July 16, 2024 – SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced new generative AI capabilities to bring the power of greater customer intelligence and improved productivity to sales and service professionals. Other CRM vendors are integrating generative AI capabilities into their platforms at a substantial cost.

The new Claude Android app brings the power of Claude—including our most powerful model, Claude 3.5 Sonnet—to Android users. The app is free and accessible with all plans, including Pro and Team.