The Wire (Page 94)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
Spaceport Welcomes New Leaders to Drive Financial Strategy and Marketing Innovation
May 22, 2024
Spaceport appoints Tae Mi Lee as Head of Finance, and Marcos Sanchez as Head of Marketing Communications to drive their focus on Web3 and metaverse strategies. Spaceport, the leading innovator in Intellectual Property licensing and User-Generated Content announced two strategic hires to its leadership team.
Press Release
Customer Experience
Algolia Named a Leader in 2024 Gartner® Magic Quadrant™ for Search and Product Discovery
May 22, 2024
Algolia positioned furthest in Completeness of Vision among 18 vendors evaluated in the report SAN FRANCISCO--( BUSINESS WIRE)-- Algolia, the world’s only end-to-end AI Search solution – helping businesses and developers understand their online users and showing them exactly what they need, today announced it was named a Leader in the inaugural 2024 Gartner® Magic Quadrant™ for Search and Product Discovery. Algolia is the one-stop shop for AI search and works by feeding an array of signals into multiple AI models that understand user intent and surface personalized results that meet business needs.
Press Release
Digital Experience
Leia Inc. Launches Immersity AI Platform, Adds New 2D-to-3D Video Conversion Tool
May 22, 2024
Leia Inc. announces the release of Immsersity AI. Introducing Neural Depth Mapping Technology, Now Expanding from Image to Video Conversion for XR Devices MENLO PARK, CALIF., UNITED STATES, May 22, 2024 / EINPresswire.com / -- Today, Leia Inc. the leader in 3D display technology for personal devices, announces the launch of Immersity AI, a new user-friendly platform that can now transform both 2D images and videos into immersive 3D experiences.
Press Release
Customer Experience
Xiao-I Corporation Partners with Major Chinese Bank to Enhance Customer Service Training Using AI
May 22, 2024
SHANGHAI, May 22, 2024 /PRNewswire/ -- Xiao-I Corporation (NASDAQ: AIXI) ("Xiao-I" or the "Company"), a leading AI company, announced a new partnership with the credit card center of a major Chinese bank to provide its well-established Intelligent Customer Service Training System (the "Smart Coach"). This collaboration aims to significantly enhance the bank's customer service training process by leveraging Xiao-I's advanced AI solutions.
Press Release
Digital Marketing
SugarCRM Acquires sales-i to Enhance Customer Sales Profitability, Drive Intelligent Account Management
May 22, 2024
Longstanding Partnership Paves the Way to Reach More Customers as the Combination Unlocks the Value of a Company’s ERP and CRM Data SAN FRANCISCO--( BUSINESS WIRE)-- SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced it has acquired sales-i, a leading provider of a revenue intelligence solution that helps businesses maximize their revenue and profitability. Terms of the deal were not disclosed. “This combination delivers actionable, intelligent sales strategies that will improve revenue, maximize profitability, increase customer satisfaction and produce more efficient sales people.” The acquisition comes nearly a year after Sugar announced a partnership with sales-i to improve business-to-business (B2B) sales performance by delivering AI-powered revenue intelligence that leverages the data of a business's enterprise resource planning (ERP) system and CRM.
Press Release
Customer Experience
Diebold Nixdorf Unveils Vynamic® Connection Points 7, the Latest Generation of its Multivendor, Self-Service Software
May 22, 2024
VCP 7 is a modular solution for easy deployment and maintenance that provides out-of-the-box, end-to-end consumer journeys. MADRID and NORTH CANTON, Ohio, May 22, 2024 /PRNewswire/ -- Diebold Nixdorf (NYSE: DBD), a world leader in transforming the way people bank and shop, today unveiled at its Intersect Conference in Madrid Vynamic ® Connection Points 7 (VCP 7), the company's seventh-generation multivendor, self-service software.
Press Release
Digital Marketing
SKALE Labs Appoints Industry Veteran Andrew Saunders as Chief Marketing & Growth Officer
May 21, 2024
Former Arbitrum CMO and HashFlow CMSO To Play Key Role In Accelerating SKALE’s 4500% UAW Growth YoY And $6 Billion in Total Gas Fee Savings SAN FRANCISCO, May 21, 2024 (GLOBE NEWSWIRE) -- SKALE Labs, the foundation behind SKALE, the modular blockchain designed for secure gas-less Ethereum scaling, announced today the appointment of Andrew Saunders as its first Chief Marketing and Growth Officer (CMGO). Saunders will leverage his extensive tech sector experience and creative leadership in his new role to spearhead SKALEs global marketing efforts and further accelerate ecosystem growth.
Press Release
Digital Marketing
Wunderkind Announces Autonomous Marketing Platform, Launches Studio Application for Delivery of Rapid, AI-Powered Creative
May 21, 2024
The platform delivers and scales AI-powered, revenue-guaranteeing outcomes, with applications like "Studio" bringing self-service tools to the creative workflow NEW YORK, NY -- Wunderkind announced today the AI-powered Autonomous Marketing Platform and the launch of Studio, the platform’s first application. Studio brings self-service tools to the creative workflow for marketers and services teams alike.
Press Release
Customer Experience
Xactly Launches New Incentive Plan Design and Salesforce-Native Incentive Orchestration Solutions
May 21, 2024
Xactly Reimagines User Experiences with New Generative AI Capabilities at User Conference, Upside LOS GATOS, CA / ACCESSWIRE / May 21, 2024 / Xactly, a global leader in intelligent revenue solutions, today announced two new-to-market solutions. Unveiled at Xactly Upside, the premier revenue performance management conference, customers now have one holistic revenue lifecycle solution with the introduction of Xactly Plan Design and can unlock native Salesforce experiences with Xactly for CRM.
Press Release
Customer Experience
Startek® Launches Generative AI Platform to Empower Agents and Enhance Customer Experience
May 21, 2024
Bridging Empathy and Efficiency: Startek ® Generative AI Equips Agents to Address Customer Needs with Precision, Empowering Them to Deliver Exceptional Experiences DENVER, May 21, 2024 /PRNewswire/ -- Startek ®, a global customer experience (CX) solutions provider, today announced the launch of Startek ® Generative AI, a comprehensive suite of Generative AI solutions designed to expedite and enhance business processes, ensuring greater efficiency and effectiveness. Startek ® Generative AI goes beyond simple automation.