The Wire (Page 99)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
MortgageFlex Executive Wins Marketing Trailblazer Award
May 23, 2024
John McCrea John McCrea has been listed among the industry’s best salespeople. We’re very proud of John for achieving this award.
Press Release
Digital Experience
Horton Group Marks Major Milestone as Longest Running Digital Marketing Company in Nashville, TN
May 23, 2024
Horton Group, an award-winning, Nashville web design and digital marketing firm, has offered a full suite of services and support since 1996. Distinguished by our unwavering dedication to our clients, we engineer digital solutions that propel sales, revenue, and lead generation to remarkable outcomes.” — Erick Pennington NASHVILLE, TN, UNITED STATES, May 23, 2024 / EINPresswire.com / -- Horton Group has officially marked 28 years as a leading Nashville area web design and digital marketing service provider.
Press Release
Customer Experience
Ada Enhances AI Agent for Customer Service on the Path to Enable 100% Automated Resolution Rate
May 23, 2024
New capabilities make Ada’s AI Agent smarter, more trustworthy, and capable of reasoning like a top performing human agent May 23, 2024 12:32 PM Eastern Daylight Time TORONTO--( BUSINESS WIRE)--Today Ada, the AI-native customer service automation company, announced a series of AI management and coaching capabilities that upskill its AI Agent and set businesses on the path towards 100% automated resolution rate. Having powered more than 4 billion automated customer interactions since 2016, Ada launched its AI Agent for customer service, powered by the Ada Reasoning Engine™, in November 2023.
Press Release
Digital Marketing
SOCi Changes The Game With Genius Search: New Innovation That Does The Work Of 1,000 Local Marketers
May 22, 2024
Advanced AI and intelligent automation render traditional listings management obsolete SAN DIEGO, May 22, 2024 /PRNewswire/ -- SOCi, Inc., the CoMarketing Cloud for multi-location enterprises, today unveiled Genius Search, a groundbreaking application designed to transform local search optimization. Genius Search transcends traditional listings management tools by integrating top AI models to automate data analytics and local search optimization at every location. "Genius Search is effectively doing the work of 1,000 marketers while delivering maximum visibility and ROI." In an era of generative AI and evolving search behaviors, the antiquated listing management process of simply ensuring accurate location data across numerous low-impact directories no longer serves today's modern business needs.
Press Release
Digital Marketing
Spaceport Welcomes New Leaders to Drive Financial Strategy and Marketing Innovation
May 22, 2024
Spaceport appoints Tae Mi Lee as Head of Finance, and Marcos Sanchez as Head of Marketing Communications to drive their focus on Web3 and metaverse strategies. Spaceport, the leading innovator in Intellectual Property licensing and User-Generated Content announced two strategic hires to its leadership team.
Press Release
Customer Experience
Algolia Named a Leader in 2024 Gartner® Magic Quadrant™ for Search and Product Discovery
May 22, 2024
Algolia positioned furthest in Completeness of Vision among 18 vendors evaluated in the report SAN FRANCISCO--( BUSINESS WIRE)-- Algolia, the world’s only end-to-end AI Search solution – helping businesses and developers understand their online users and showing them exactly what they need, today announced it was named a Leader in the inaugural 2024 Gartner® Magic Quadrant™ for Search and Product Discovery. Algolia is the one-stop shop for AI search and works by feeding an array of signals into multiple AI models that understand user intent and surface personalized results that meet business needs.
Press Release
Digital Experience
Leia Inc. Launches Immersity AI Platform, Adds New 2D-to-3D Video Conversion Tool
May 22, 2024
Leia Inc. announces the release of Immsersity AI. Introducing Neural Depth Mapping Technology, Now Expanding from Image to Video Conversion for XR Devices MENLO PARK, CALIF., UNITED STATES, May 22, 2024 / EINPresswire.com / -- Today, Leia Inc. the leader in 3D display technology for personal devices, announces the launch of Immersity AI, a new user-friendly platform that can now transform both 2D images and videos into immersive 3D experiences.
Press Release
Customer Experience
Xiao-I Corporation Partners with Major Chinese Bank to Enhance Customer Service Training Using AI
May 22, 2024
SHANGHAI, May 22, 2024 /PRNewswire/ -- Xiao-I Corporation (NASDAQ: AIXI) ("Xiao-I" or the "Company"), a leading AI company, announced a new partnership with the credit card center of a major Chinese bank to provide its well-established Intelligent Customer Service Training System (the "Smart Coach"). This collaboration aims to significantly enhance the bank's customer service training process by leveraging Xiao-I's advanced AI solutions.
Press Release
Digital Marketing
SugarCRM Acquires sales-i to Enhance Customer Sales Profitability, Drive Intelligent Account Management
May 22, 2024
Longstanding Partnership Paves the Way to Reach More Customers as the Combination Unlocks the Value of a Company’s ERP and CRM Data SAN FRANCISCO--( BUSINESS WIRE)-- SugarCRM, provider of the award-winning intelligence-driven sales automation platform, today announced it has acquired sales-i, a leading provider of a revenue intelligence solution that helps businesses maximize their revenue and profitability. Terms of the deal were not disclosed. “This combination delivers actionable, intelligent sales strategies that will improve revenue, maximize profitability, increase customer satisfaction and produce more efficient sales people.” The acquisition comes nearly a year after Sugar announced a partnership with sales-i to improve business-to-business (B2B) sales performance by delivering AI-powered revenue intelligence that leverages the data of a business's enterprise resource planning (ERP) system and CRM.
Press Release
Customer Experience
Diebold Nixdorf Unveils Vynamic® Connection Points 7, the Latest Generation of its Multivendor, Self-Service Software
May 22, 2024
VCP 7 is a modular solution for easy deployment and maintenance that provides out-of-the-box, end-to-end consumer journeys. MADRID and NORTH CANTON, Ohio, May 22, 2024 /PRNewswire/ -- Diebold Nixdorf (NYSE: DBD), a world leader in transforming the way people bank and shop, today unveiled at its Intersect Conference in Madrid Vynamic ® Connection Points 7 (VCP 7), the company's seventh-generation multivendor, self-service software.