The Wire (Page 99)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Marketing
Deloitte Digital Introduces CreativEdge: A Generative AI-powered, Omnichannel, Content Creation Marketing Tool
May 14, 2024
Tool empowers brands with customizable, user-friendly, and data-informed content creation at the speed of creativity NEW YORK, May 14, 2024 /PRNewswire/ -- Key takeaways Deloitte Digital is launching CreativEdge, a production ready Generative AI solution for customized, on-brand content creation. CreativEdge delivers consistent, cross-media marketing and sales campaigns including digital display, email, social media and video storyboards with the push of a button.
Press Release
Digital Experience
Optimizely Reaches $400M ARR Milestone as Demand for Marketing Operation System Surges
May 14, 2024
By extending its market-leading CMS with best-in-class testing, personalization and AI-accelerated workflows, Optimizely quadrupled its revenue in four years NEW YORK, May 14, 2024 /PRNewswire/ -- Optimizely, the leading digital experience platform (DXP) provider, announced today that it has surpassed $400 million in annual recurring revenue (ARR) after experiencing four consecutive quarters of double-digit growth. Originally known as Episerver, a leading CMS platform company that launched in 1994, Optimizely's composable solutions are trusted by thousands of companies globally, all with the mission of making marketers' lives better.
Press Release
Contact Center
Finvi Announces Partnership With TCN as Preferred Partner for Contact Center Services
May 14, 2024
BURLINGTON, Mass., May 14, 2024 /PRNewswire/ -- Finvi, the leading provider of enterprise solutions that streamline and accelerate revenue recovery for clients across the accounts receivable management (ARM) industry and healthcare markets, today announced a new partnership with TCN, a leading provider of omnichannel contact center solutions, and Finvi's preferred provider of contact center software, communications platform and associated software products. TCN and Finvi have established this partnership to deliver integrated Contact Center as a Service (CCaaS) across its client base.
Press Release
Digital Marketing
QorusDocs' New AI-Powered Solution, QPilot, Transforms RFP and Proposal Development
May 14, 2024
Specialized, private and secure AI features return immediate ROI to professional services firms BELLEVUE, Wash., May 14, 2024 /PRNewswire/ -- QorusDocs, an AI-powered proposal management software provider, today announced QorusDocs' QPilot, a new secure and private AI service that exponentially simplifies the task of crafting pitches, proposals and RFP responses for professional services firms. Core Features Ensure Security, Privacy and Immediate ROI QorusDocs' QPilot AI service, built on the Microsoft Azure OpenAI Service, offers unparalleled security and privacy for firm's private content libraries, past RFPs, proposals and internal content.
Press Release
Digital Marketing
Highperformr Secures $3.5 Million in Seed Funding to Help B2B Businesses Grow by Amplifying Their Social Presence
May 14, 2024
WILMINGTON, Del., May 14, 2024 /PRNewswire/ -- Highperformr, a GenAI startup, today announced that it has secured $3.5 million in seed funding and launched its product, Highperformr for Teams, a modern social media management platform designed to help B2B businesses maximize their return on investment (ROI) from social media efforts by amplifying their social presence and driving meaningful engagement. The funding round was led by Venture Highway, with participation from Neon, DeVC, and notable angel investors.
Press Release
Customer Experience
Verint Wins $7 Million Contract to Deliver AI Business Outcomes for Fortune 500 Brand
May 13, 2024
Customer to Increase CX Automation with Hybrid Cloud and Four AI-Powered Bots MELVILLE, N.Y., May 9, 2024 – Verint® (NASDAQ: VRNT), The CX Automation Company™, announced today a Fortune 500 company has selected the company to deploy artificial intelligence (AI) business outcomes, now. As an existing on-premises customer the brand is takingadvantage of the hybrid cloud architecture supported by the Verint Open Platform.
Press Release
Customer Experience
Understanding Raiabot.com: How A.I. Assistant Enhances Customer Engagement With Chatbot Platform
May 10, 2024
Raiabot.com introduces multi-channel AI assistant for real-time customer interactions and optimized sales processes. Our AI assistant it's your best employee, working tirelessly to understand and meet the needs of every customer.
Press Release
Digital Marketing
New AI Sales Agent Matches the Output of 100 Salespeople at Fractional Cost
May 10, 2024
Jazon automates all sales outreach, without the added burden of resources The US-based enterprise AI organization, Lyzr, has recently launched Jazon, the world's first downloadable AI SDR, to transform sales. We wanted to show the world what’s possible to build on Lyzr Agent Framework.
Press Release
Ecommerce
AppDirect Acquires Marketplace Platform Builtfirst to Become Top Destination for Marketplace Solutions
May 09, 2024
Builtfirst joins AppDirect to combine expertise and accelerate growth SAN FRANCISCO--( BUSINESS WIRE)--May 09, 2024-- AppDirect, the world’s leading B2B commerce platform, today announced it has acquired Builtfirst, a leader in self-service marketplace platform technology. AppDirect has over a decade of experience in digital commerce.
Press Release
Digital Experience
1infinity Ventures Leads Pioneering Partnership in AI Safety Amid Growing AI Safety Concerns
May 09, 2024
Challenges that resonate across our social fabric, economic systems, and governance frameworks. Because our expertise in AI is unmatched, we are uniquely equipped to drive transformative change in the AI landscape.” — Dr.