NEW YORK and LAS VEGAS (June 4, 2024) - Customer Contact Week (CCW), the unrivaled event series that serves as the heartbeat of the customer contact industry, hosted by Customer Management Practice (CMP), celebrated trailblazing companies and leaders for their extraordinary contributions to the customer contact profession this year at Caesars Forum in Las Vegas at the CCW Excellence Awards Gala on June 4, 2024.
Winning companies include:
- Automation Solution of the Year: Balto
- Best in Class Contact Center (1-99 seats): American Kennel Club
- Best in Class Contact Center (100+ seats): UPMC Health Plan
- BPO of the Year: GlowTouch
- Cloud-Based Solution of the Year: Talkdesk
- Disruptive Technology of the Year: Zenarate
- Workforce Innovation of the Year: Five9
- Customer Contact Leader of the Year: William Tafoya, Capital RX
“The goal of the CCW Excellence Awards is to fuel inspiration for the customer contact profession by putting a spotlight on top practices, superior thinking, creativity and execution across the full spectrum of contact center functions,” said Mario Matulich, President at CMP. “This year in particular, we recognize the stories of strength, endurance, perseverance and continued success across our industry during the tumultuous last few years.”
This year also celebrated the expansion of the CMP Research Best of the Best awards and CCWomen awards. CCWomen is the forefront advocate for equity and inclusion in the customer contact industry. In line with its vision, the CCWomen awards featured two distinguished awards: Induction into the CCWomen Hall of Fame and CCWomen’s Best Workplace for Gender Equity Award.
The categories and winners include:
- CMP Research Best of the Best Manager in Customer Contact: Lisa Strate, Purple
- CMP Research Best of the Best Agent in Customer Contact: Lakysa Robinson Green, Capital Rx
- CMP Research Best of the Best Contact Center (1-99 Seats) Employee Experience: American Kennel Club
- CMP Research Best of the Best Contact Center (1-99 Seats) Self-Service Innovation: OneCause
- CMP Research Best of the Best Contact Center (100+ Seats) Employee Experience: UPMC Health Plan
- CMP Research Best of the Best Contact Center (100+ Seats)Self-Service Innovation: Synovus Bank
- CMP Research Best of the Best BPO Employee Experience: The Office Gurus
- CMP Research Best of the Best BPO Self-Service Innovation: Omni Interactions
- CCWomen Hall of Fame Inductees: Colleen Beers, Alorica; Lisa Mariano, ResultsCX
- CCWomen’s Best Workplace for Gender Equity: Omni Interactions
"The expansion of the CMP Research awards signifies a dedication to recognizing outstanding innovations and best practices in customer contact and CX,” shared Nicole Kyle, Managing Director and Co-Founder of CMP Research. "In particular, this year celebrates organizations and individuals pushing the boundaries of excellence in customer self-service and delivering positive employee experiences."
Sandy Ko, Founder of CCWomen, shares, "Community is at the heart of what we do. Through the CCWomen Awards, we aim to shine a spotlight on those who embody our values of equity and inclusion. By recognizing the outstanding contributions of individuals and organizations, we hope to inspire others to join us in our mission of revolutionizing the customer contact industry."
For more information about CCW Las Vegas, please visit: https://www.customercontactweek.com/home.
About Customer Contact Week
Customer Contact Week (CCW) is the premier event series in the customer care industry, attracting thousands of attendees worldwide. Founded in 1999 as Call Center Week, CCW has become a hub for customer experience (CX) and contact center leaders. With a well-rounded program of conferences and expos, attendees participate in four days of learning, networking, and innovation. CCW brings together over 3,000 attendees, over 200 expert speakers, and over 150 solution providers. The event provides a unique opportunity for attendees to learn from the best in the industry, network with peers, and gain insights into the latest trends and technologies. CCW is presented by the Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, providing comprehensive research, marketing, and business development for organizations dedicated to serving the customer management sector. For more information, visit, www.customercontactweek.com
About Customer Management Practice
The Customer Management Practice (CMP) is a leading market intelligence firm for the customer management industry, offering a comprehensive suite of events, research, marketing, and business development services. As a trusted partner to customer contact executives, CMP addresses the pressing challenges through various channels, including live events such as its industry-leading series, Customer Contact Week, online event communities, and cutting-edge industry research. With research-backed insights and data-driven advisory services, CMP provides its clients with a holistic view of their customer management issues. It delivers new perspectives for executives craving a clear understanding of their strengths and weaknesses relative to their peers and the industry. CMP's solutions empower executives to develop customer management skills, transforming customers into raving fans. CMP is dedicated to making its client's customer management rockstars. CMP's team of experts draws upon years of experience in the industry to provide tailored solutions that meet each client's unique needs to improve their customer experience, streamline operations, and boost their bottom line. For more information, visit, www.customermanagementpractice.com/