Brno, CZ & Bedford, NH, July 11, 2024 — Kentico takes the lead in G2’s Grid® Report for Digital Experience Platforms (DXP) Summer 2024, reaffirming their status as a top choice in the DXP industry.
Achieving leader status in the G2 Grid® Report once again, Kentico rose two places on the DXP leaderboard. Kentico’s increase in Market Presence, gaining three points, contributed to its advancement. Data from the G2 Grid® Report affirms that Kentico will maintain its momentum beyond this summer with Xperience by Kentico.
Customer’s Favorite DXP
Kentico’s status as a favorable DXP amongst customers is evident in their high ratings across the customer scoring categories. Kentico earned a high customer satisfaction score, with 98% of users giving the DXP 4 or 5-star rating; 94% of customers affirmed that Kentico met their DXP requirements. 92% of customers reported that they are likely to recommend Kentico, solidifying its status as a DXP that caters to all.
Kentico's high customer satisfaction scores can be attributed in part to their excellent services aimed at making the DXP accessible for all–earning their spot at the top of the leaderboard for support (91%). Kentico’s dedicated support team and comprehensive resources ensure that no question goes unanswered, providing 24/7 support for users across the globe.
A Top Choice, Thanks to Ease of Use and Flexibility
A major benefit of Kentico is the platform’s ease of use and flexibility, and the numbers serve as proof. Kentico tied for first place as one of the easiest DXPs to administer (89%). The usability of Kentico was rated 90%, placing it in the top two rankings for this category. Kentico’s intuitive design, with low code/no code capabilities, was built to accommodate everyone, from marketers to software engineers. This reinforces Kentico’s focus on creating a user-friendly platform that simplifies complex tasks, letting users take full control and efficiently manage their digital experiences.
With an impressive NPS score of 80, Kentico has demonstrated its excellence in customer satisfaction and loyalty. The high NPS score reveals that users are not only satisfied with Kentico's features and performance but are also eager to recommend it to others, highlighting strong brand advocacy and loyalty.
Leading the Future of DXPs
97% of users trust the direction that Kentico is headed in; a direct reflection of Kentico’s reputation for delivering practical DXP features that meet current and future market demands. This confidence in Kentico’s strategic direction is reflected in its comprehensive roadmap that continues to emphasize a user-centric approach.
Recent additions, like the AI email writer added to Xperience by Kentico, streamline the process for creating emails and newsletters by using existing content. With plans for integrating AI throughout Xperience by Kentico, it is certain that Kentico will remain a cutting-edge digital experience platform.
About Kentico
Kentico is a leader in digital experience platforms, offering with Xperience by Kentico a suite of solutions designed to empower businesses to create, manage, and optimize digital experiences across various channels. With a focus on innovation, user-friendliness, and comprehensive support, Kentico enables organizations to engage effectively with their audiences in today's digital-first world.
Kentico was founded in 2004 and is headquartered in the Czech Republic with offices in the US, UK, Germany, and Australia. Kentico has more than 500 digital solution partners and powers over 35,000 websites across 120 countries. Customers working with Kentico include Allergan, Ingram Micro, Konica Minolta, Land O’ Lakes, PPG, and Red Cross.