AI in Call Centers(Page 156)

Will Facebook's ParlAI Make Chatbots Talk Pretty One Day?

Proving Community Value Is Vital to Survival

Google's New Cloud TPU Chips Prepare for an 'AI First' World

Welcome to the Brave New World of IoT-Powered CX

EU Fines Facebook Over 'Misleading' WhatsApp Deal

At Qlik Qonnections, Intelligence Comes From Data + Humans

Optimizing Internal Efficiency Versus Customer Experience

Satya Nadella Introduces New 'Intelligent' Vision for Microsoft's Future

What Marketers Can Learn from the Most Retweeted Tweet of All-Time

Do Chatbots Belong in Your Marketing Stack?

Transform Your Marketing Approach and Gain a Customer for Life

How to Survive When the Robots Come For Your Job

BloomReach, Post-Hippo Acquisition, Unveils Digital Experience Platform

The Cognitive Path of Least Resistance for Today's Marketers

Clarabridge Shares Its Vision for the Future of CX

Microsoft's ‘Salesforce Light’ Adds Bing, Cortana, Flow

InsideView Brings Insights Enterprise to Dynamics Users Worldwide

Are You Playing Hide and Seek With Your Customers?

Customer Obsession Defines Amazon and Digital

Coveo Releases Free AI-Driven Salesforce Search

Are You Ready for Voice-Controlled Ecommerce?

Forrester Names 4 Leaders in Customer Feedback Management Platforms

High Traffic Does Not Equal Good Customer Experience

Put Your AI to the Test: Is It Responsive and Prescriptive?

Your Customer Experiences Won't Shine Without Empathy

Lattice Partners with Dun & Bradstreet to Improve Customer Insights

Put Artificial Intelligence to the Test: Is it Personal?