AI in Call Centers(Page 160)

Oracle Buys Palerra, Aims at Amazon's Cloud at OpenWorld #OOW16

AI-Driven Salesflare CRM Seeks to 'Kill Dumb Software'

3 Ways to Close Gaps in the Customer Journey

Do We Control Our Own Purchasing Habits?

Salesforce COO Keith Block Has SAP On the Brain Again

Turn to Real-Time, Personalized Mobile Offers to Win Customers

Speed Is Best Measure of Customer Experience

Salesforce Adds Steelbrick's CPQ to Service Cloud Lightning

Mobile App Retention: 5 Key Strategies to Keep Your Customers

Prove Your Customer Experience Program's Worth

Is Virtual Reality the Next Frontier for E-Commerce?

Pinpoint Your Customers’ Pain Points for Game Changing CX

Clutch Says These 12 SEO Agencies Are the Best, More News

Meet Salesforce Einstein: A Sneak Peek at Benioff's Dreamforce Star

5 Ways to Turn Customer Experience Data into Dollars

So Pinterest Bought Instapaper: Now Can It Just Leave the App Alone?

Microsoft Is Adding Office, OneDrive, Skype to Lenovo Phones

E-Commerce Moves from Transactions to Relationships

Pulling Your Way to Better Customer Experiences

OpenMarket Unveils Global SMS Dashboard and Reporting Service

Microsoft Buys AI-Powered Genee for Office 365

Emerging Technologies Promise Business Opportunities, Gartner Says

Location-Based Tools Level the Online-Offline Playing Field

How to Turn Abandoned Shopping Carts to Online Sales

Microsoft, Salesforce Lead Gartner's Sales Force Automation MQ

Content Translation Wins Customer's Hearts and Minds

Brick and Mortar Shopping Gets a Hearty Dose of Digital