AI in Call Centers(Page 162)

The Future of Work Will Look a Lot Like Today's Customer Experience

X.ai Releases Pro Version of its Artificial Intelligence Scheduling Agent

Versium-Microsoft Partnership Brings Automated Predictive Targeting to Dynamics 365

Customer Experience Is a Year-Round Effort

Microsoft Dynamics 365 Gets AI Capabilities & A Release Date

After Hurricane Matthew, Duracell Powers Impressive CX

Empowering Women, Advancing AI & Much More at Dreamforce '16

Reinventing CX Through Self-Service & Intelligent Automation

Israeli Startup Clkim Challenges Bitly in URL Management

Salesforce Investors Question Marc Benioff's Twitter Infatuation

Salesforce Unveils My Salesforce1 & SalesforceA: Apps for a Mobile World

Salesforce's Marc Benioff Sells AI, Social Responsibility at Dreamforce Keynote

How Data Analytics Helps You Listen to Your Customers

It's CX Day: Embrace the Importance of Customer Experience

Salesforce Aims to Wow 171,000 Dreamforce Attendees

Salesforce Einstein: A Big Advance for AI or Dumb Tech?

Criteo Acquires E-Commerce Ad Tech Provider HookLogic for $250M

How Retail, Banking and Healthcare Approach the Customer Journey

Is Customer Centricity Actual or Aspirational?

Salesforce Acquires Krux on the Eve of Dreamforce

4 Things You Think You Know About Location Services (But Don't)

Demandbase's New DemandGraph Adds Artificial Intelligence to ABM

Communicators: From Firefighters to Customer Experience Managers

How Gamification Enhances the Customer Experience

MaritzCX Releases CXFuel for Integration With Adobe, Marketo, Oracle, Others

Apttus Nets $88M, Pushes Machine Learning With New Intelligent Agent 'Max'

Think Bots Are Here to Help Us? History Says Otherwise