AI in Call Centers(Page 176)

Mobile Experience: If You're Not Testing, You're Not Trying

Apttus Gets Another $108M to Grow

Want to Be Customer-Centric? Engage Your Employees

Highspot: We Help Salespeople Share Content, Screens

Salesforce Releases Next-Gen Service Cloud

Which Generation of Live Chat Is Right for You?

Chasing Profitability in Your Contact Center

Can Jet.com Recover from its Affiliate Flub?

What's the Future of Customer Service? Ask Salesforce

News You Can Use: IDC, gShift, STRATA, More

Facebook Offers a Personal Assistant - To a Few

LiveHive Will Pay You to Ditch the Competition

Don't Fumble Your Customers' Moments of Truth

Salesforce: It's Not Your Father's Financial Services Solution

Lightning Electrifies Salesforce’s Sales Cloud

A-B-C: What Does Google's Alphabet Mean to Me?

Al Leach to Brands in Crisis: Leave Self-Interest Behind

Most Consumer Packaged Goods Product Launches Fail

News You Can Use: Akamai, HubSpot, More

Warriors' CMO Chip Bowers: Our Warriors Fans Are Family

Building Service Provider-Client Relationships for the Long Haul

The Power of Apologizing to Customers #CRMEvolution

Smile, You're on Consumer Camera

Call Sprint's Bob Johnson for Social and Mobile CX

Machine Translation to the Rescue

Oracle Wants to Improve Your Listening Skills

Week in Review: Dusting Off Newsletters + Escape the Office