AI in Call Centers(Page 183)

News You Can Use: SilverStripe, IBM, More

And He's Out: Costolo Leaves Twitter

Jahia: Customer Experience Is Everything

Pinterest: Do We Need Another 'Buy' Button?

Are Silicon Valleys Popping Up in Latin America?

Weighing the Merits of Sales Enablement

My Experience With Watson Analytics

Juggling the Big 3 of Multilingual Content

Week in Review: EPiServer's Ektron Roots + Go Beyond Yammer

News You Can Use: Sprinklr, Totango, More

How to Maximize the Value of Your Online Community

Nokia: ‘No Barriers Between Telecom and IT’

NYS's CDO: Our Job Is Putting People First

The 3D Printing Revolution

Lithium: Our Largest Release Has Klout #LiNC15

Want Windows 10? Think July 29 - Maybe

IBM Takes Vertical Leap in Predictive Analytics

How Effective Are CRM Systems?

Week in Review: Facebook Changes + Big Data from Salesforce

News You Can Use: MaritzCX, The Document Foundation

Is College the Key to Better Market Research?

2015 Meeker Report Links Mobility with Narcissism

How Title II Led to the Charter + TWC Merger

Digital Transformation: Your Key to Survival

The Challenge for Writers of Web Content

Week in Review: Wasted Content + SharePoint's API

CRM Is Mature and Growing Nicely, Gartner Claims