AI in Call Centers(Page 191)

Obama, the FCC and 2 Perspectives on Net Neutrality

What the French Taught Me About Customer Service

Kana Adds a Social Network to Its Call Center Toolbox

Week in Review: Social Jam for Smucker's + Microsoft and Dropbox

Sitecore's New Experience Database Collects, Connects Data

Technology Can Help Humans Sound Human

News Bites: Releasing, Renaming and Growing Revenue

Extreme Mobility: The Rise of Nomadic Cities #QuartzNewYork

IBM or Twitter: Who Needed the Deal More?

Attention Retailers: It's Time to Plug Those Data Leaks

The Smucker's Facebook Fail: How to Protect Your Brand

Getting Personal with Big Machines

How to Engage the Other 98 Percent of Your Visitors

Maritz Holdings Acquires Growing CX Provider

An Experience Design Primer - Service Design, UX, CX, DevOps

The Danger of Believing in a 360-Degree Customer View

Listening Makes Technology (and Stuff) Work

Where's Marketing's Kevin Cochrane? Jahia Knows

A Picture is Worth a Thousand Words

Monster Partners with Twitter to Crush LinkedIn

SaaS Support Best Practices: Passive, Proactive and Predictive

Personalized Customer Service From an Unexpected Source

Customer Satisfaction Is Not a Good Indicator of Customer Behavior

Week in Review: IBM Taps Twitter + A Good Buy for HP

News Frights: Getting Social, Embarrassed and ... Scared

Breaking the Dam of Digital Asset Management for Better CX

IBM, Twitter in 'Landmark' Enterprise Analytics Deal #IBMandTwitter