AI in Call Centers(Page 201)

Base CRM Wants to Take on Industry Heavy Hitters

Why Apple Pay Will Boost Mobile Payments

Discussion Point: Will We Still Use Twitter in 10 Years?

Google Plus Gasps for Breath, Does Anyone Care?

Kana Blends Analytics Into Its Customer Engagement Suite #Connect2014

Week in Review: Does Technology Sap Productivity? + SharePoint's Cloudy Days

Want to Understand Your Customers? Talk to Seth Godin

News Bites: Platforms and Clouds, Phones and Ohms

How to Tune Up Your Tweets #INBOUND14

Alibaba: The Web IPO Heard Round the World

Introducing the Chief Listening Officer

Three Tips For a Bang-Up Blog

How to Ensure Success in Your Customer's Journey

Hootsuite, Nuance - and Everyone Else - Bite into iOS 8

Amber Road Automates Global Trade

Microsoft Pays $2.5 Billion to Acquire Minecraft Maker

Fix Your Retail Site to Curb Abandoned Cart Syndrome

Chris Brogan: Stay Focused, Stay Social and Be Nice

Building a Results-Driven Culture of Quality

Week in Review: Super Digital Marketing + Gmail Password Issues

Three CX Consultants Share Strategies in 'Connect'

News Bites: Apps, Gaps, GPSs and GMPs

Lessons From the Classroom for Community Managers

5 Things Salesforce Users Should Know About Malware Attack

Provenir-KBM Promise Real Time Customer Engagement

The Future is Bright for the Mobile App Industry [Infographic]

Sitecore Tackles Barriers to Customer Engagement #SYMNA