AI in Call Centers(Page 223)

New Elcom Release Enhances Marketing Automation, Customer Relationship Management

Thanksgiving Is the New Black (Friday), Adobe Predicts

Three Big Myths That Keep You From Being Customer-Centric

How to Define an Omnichannel Customer Experience

SaaS Tools Bridge Gaps between Business Users, IT

Forrester Wave: How Loyalty Program Service Providers Stack Up

Web Experience: Changing the Launch and Leave Culture

For Love of Email: The Strange Story of MailChimp

This Week: The Internet of Things ... Is it Real? Designing for Human Experience and Microsoft's Salvo at Google

Shareholder Vote Against Oracle Pay: What's it Mean?

Can the Dark Mail Alliance Keep Spies Out of Your Inbox?

Facebook Still Way Ahead of Google, Gigya Reports

Social Media Briefs: Snapchat Wins, Facebook Loses, Instagram Gains

Answer My Tweet ... Now, Customers Say

Nexus 5 Officially Launches With Android 4.4 KitKat, Sells Out

Even If You're Not on Forbes 'Most Powerful' List, See Who Is

Digital Marketing Files: Tips for Clear B2B Marketing Messages

How Marketers Get Smarter about Customer Experience Management

Chief Customer Experience Officers Challenged by Security, Generation Gap

ForeSee Touts All-In-One Customer Experience Analytics Platform

WordPress 3.7 Released with Automated Updates

Mixpanel Debuts Mobile In-App Survey Platform

Using Case Management to Boost Customer Service

DevOps Practitioners: Practice What You Preach

BlackBerry Attracts 20M New BBM Users on iOS and Android in a Week

How to Handle Negative Brand Perceptions on Social Media

Office 365 Gets Social CRM with Nimble Integration, Passes 2M Subscriber Mark