AI in Call Centers(Page 249)

Loni Kao Stark on Customer Journey Mapping: Social, Contextual & Crossing Channels

This Week: Gartner's Leading Campaign Management Vendors + IBM's Bid For the Cloud

Brand Networks Releases Social Marketing Stack

Startup datafu.se Links Database Emails to Social Media Profiles

The Future of Mobile Advertising is Built on Current Trends

Gartner MQ Campaign Management: New Entrants Fail to Shift Market Leaders

Salesforce New President is Former Oracle Executive

How Worried Should You Be About the NSA's PRISM System Watching You?

Social Media Briefs: Pinterest, Yahoo Update Search, Anametrix Socializes Data

Introducing Keeeb, a Clipboard Replacement Tool

Smartphones Now Owned by Majority of American Adults

Google AdWords Gets Image Extensions Tool

Yandex Adds Actionable Context to Search Results with Islands

SAP Partners with MindTouch for End to End Customer Service

Tweetdeck Gets a Fresh Coat of Paint

How Big Data Insights Can Improve Lead Scoring

Composite C1 Releases Version 4

Gartner MQ: Multichannel Campaign Management Led by IBM, SAS, Teradata, Oracle

IBM: After Content, Social Eras Come Inter-Device Digital Experiences

Yellowfin Replacing Analytics Dashboards with its Timeline Feature

Perfected Social Business? Good, Because Here Comes the Collaborative Economy

iPass Report: BYOD Means More Productivity, Longer Working Hours

Gigya Helps Manage the Connected Consumer

SiteSpect Debuts Testing Tool for How a Site Works, not Just Looks

Microsoft Takes Users On A Video Guide Through Windows 8.1

Customer Experience Management: Art vs. Science

Introducing a New Twitter Card: Lead Generation