AI in Call Centers(Page 77)

VidMob Raises $110M in Investment Round, Gainsight Announces New Capabilities, More News

Why the 'C' in CMO Stands for Change

Can a Customer-Obsessed Strategy Save the Independent Travel Advisor?

Great CX + EX: The Formula for the Total Experience

Building a Next-Level Customer Loyalty Program

11 Things You Can Do to Ensure Your Journey Maps Are Actionable

Improve CX With These 5 Tips That Ease Agent Workloads

How CMOs Can Master Their New Job: Leading Customer Experience

How to Make CX Less ‘Squishy’ and More Data-Driven

The Difference Between a Marketing Program and a Loyalty Program

Top Conversational AI Metrics for CX Professionals

Conductrics Integrates Customer Surveying Capabilities, Konabos Hires Former Sitecore CTO, More News

Be Like Chris: Empower Social Employee Personality Engagement

Powering Customer Experience Through Conversational AI, Analytics and Good Data

We Listen to Our Customers. Really?

Understanding the Principles of Behavioral Design

3 Ways to Improve EX and CX at the Same Time

CIOs Examine the Inevitable Marriage of Customer and Employee Experience

Why You Need to Personalize Your Customer Returns Service

The Importance of an Initiative Prioritization Model — and Benefit for Customer Experience

CX + EX Alignment: One Simple Thing Knowledge Management Leaders Must Get Right

My Top 3 Lessons Learned as a CX Leader

Aisera Nets $90M in Series D Funding, Spitch Releases Conversational AI Platform, More CX News

How Have Customer Expectations Changed Over the Past 2 Years?

Julien Rio: Want to Elevate Experiences? Open Your Communication Channels

Customer-Centric Missions Keep Frontlines Prepared for the Unexpected

Crushing Marketing in Times of Financial Hardship for Customers