Latest Articles by Dom Nicastro(Page 2)

LivePerson & AWS Integrate Contact Center Solutions for CX

Personalization Nation: How CX Leaders in the US Define Success

Thoma Bravo to Acquire Call Center Provider Verint Systems for $2 Billion

FTC Sues LA Fitness Over Membership Cancellation Barriers

Hyatt’s CX Strategy: Where Standards Meet Personalization

Salesforce to Acquire Regrello for AI Workflow Automation

Zoom Extends AI Virtual Agent to Phone Service & Adds Content Hub

Crownpeak Launches FirstSpirit Quality Management Tools for Drupal & WordPress

OpenAI Forgot the Golden Rule of CX: Don’t Yank Away What Customers Love

Kustomer Secures $30M to Advance AI-Native CX Platform

NiCE and RingCentral Extend AI Partnership to Unite CX and EX

How the Vitamin Shoppe’s Tech Team Built a Composable CX

Genesys Secures $1.5B Investment From Salesforce & ServiceNow

What 2025 Data Tells Us About the Future of Chatbots in CX

Contentsquare to Acquire Loris AI for Conversation Analytics

Optimizely Launches GEO-Ready CMS for AI Search Visibility

24 Enterprise Digital Asset Management Solutions Examined

HubSpot Launches First CRM Connector for Anthropic's Claude

Figma Make AI Prototyping Tool Exits Beta for All Users

Webflow Launches Real-Time Collaboration for Web Teams

Inside Pfizer’s Playbook for Customer Excellence

ASAPP Enhances GenerativeAgent for Contact Center AI Safety

SearchStax Adds Generative AI to Enhance Website Search

Building Customer Trust — Statistics in the US for 2025

Dasteel Consulting Launches Studio CX to Accelerate Real AI Results for CX Teams

WP Engine Launches AI Toolkit for WordPress Websites

Figma Sites Adds Custom Domain Support for Paid Plans