Latest Articles by Dom Nicastro(Page 3)

Zendesk Acquires HyperArc to Boost AI Analytics Capabilities

AI-Powered Contact Center as a Service Vendors Battle for Market Share in 2025

Customer Data Platforms See Growth, Lack New Players

The Psychology of a Great Customer Experience, According to Intuit

Your Contact Center Agents Don’t Fear AI—They Fear Your Leadership

Will Your Agents Buy in to the $50B Conversational AI Market?

CommBox Launches AI Platform to Transform Website Interactions

RingCentral Launches AI Receptionist for Automated Call Handling

Hightouch Unveils AI-Powered Identity Resolution for CDPs

Intuit Gets Conversational: AI Agents Tackle CRM, Finance and CX Tasks

Tealium Launches CloudStream for Zero-Copy Data Orchestration

Marketing Promised. CX Didn’t Deliver. Here’s the Cost.

How Cox Automotive Ties Employee Experience to Customer Wins

Can NiCE Hit the Jackpot With Agentic AI and New Brand Vision?

NiCE & Snowflake Partner to Unify CX Data Across Enterprise

Zoom Adds Agentic AI to CX Platform for Contact Centers

Constant Contact Expands Global Reach with Sitecore Send Acquisition

HubSpot Launches First CRM Deep Research Connector to ChatGPT

Composability Isn’t a Cure-All — It’s a Choice

The Toughest Love Letter Ever to Marketing Leaders

Marketing’s Tallest Mountain? CEO and CFO Approval

Still Taking Calls After 30 Years: TP’s Miranda Collard on the Human Side of CX

NICE Doubles Down on Agentic AI After Strong Q1 in the Cloud

Press Ganey Forsta Acquires InMoment to Expand CX Intelligence Capabilities

Examining the State of Digital Customer Experience

Figma Make Beta Launches to Turn Designs Into Apps and Prototypes

Optimizely Upgrades Opal to Deliver Agentic AI for Marketing Teams