Latest Articles by Dom Nicastro(Page 6)

NiCE and RingCentral Extend AI Partnership to Unite CX and EX

How the Vitamin Shoppe’s Tech Team Built a Composable CX

Genesys Secures $1.5B Investment From Salesforce & ServiceNow

What 2025 Data Tells Us About the Future of Chatbots in CX

Contentsquare to Acquire Loris AI for Conversation Analytics

Optimizely Launches GEO-Ready CMS for AI Search Visibility

24 Enterprise Digital Asset Management Solutions Examined

HubSpot Launches First CRM Connector for Anthropic's Claude

Figma Make AI Prototyping Tool Exits Beta for All Users

Webflow Launches Real-Time Collaboration for Web Teams

Inside Pfizer’s Playbook for Customer Excellence

ASAPP Enhances GenerativeAgent for Contact Center AI Safety

SearchStax Adds Generative AI to Enhance Website Search

Building Customer Trust — Statistics in the US for 2025

Dasteel Consulting Launches Studio CX to Accelerate Real AI Results for CX Teams

WP Engine Launches AI Toolkit for WordPress Websites

Figma Sites Adds Custom Domain Support for Paid Plans

Cyara Launches AI-Powered CX Assurance Platform

Zendesk Acquires HyperArc to Boost AI Analytics Capabilities

AI-Powered Contact Center as a Service Vendors Battle for Market Share in 2025

Customer Data Platforms See Growth, Lack New Players

The Psychology of a Great Customer Experience, According to Intuit

Your Contact Center Agents Don’t Fear AI—They Fear Your Leadership

Will Your Agents Buy in to the $50B Conversational AI Market?

CommBox Launches AI Platform to Transform Website Interactions

RingCentral Launches AI Receptionist for Automated Call Handling

Hightouch Unveils AI-Powered Identity Resolution for CDPs