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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Customer Feedback Tools: What CX Leaders Value Most
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Customer Loyalty Isn’t a Campaign. It’s a Climb.
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Why CMOs Must Treat Emotional Engagement as a Core Growth Lever
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Glass ball in Rocky Mountains.
Qlik Launches No-Code Predictive Analytics for Business Users
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CSAT Just Won’t Pay the Bills
Jon Cherki, CEO of Contentsquare, on stage at his company's conference.
Contentsquare Bets on Multi-Agent AI to Break Down CX Silos
A vintage red toy robot lies broken and toppled over on a wooden floor, symbolizing AI or technology failure.
In Contact Centers, AI Doesn’t Fail — Data Does
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Dinosaurs, Asteroids and AI: Which Kind of CMO Are You?
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Inside FedEx CX: Neil Gibson on Quality, Culture and Digital-First Service
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Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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