Latest Articles by Erika Morphy(Page 5)

Blockchain Slowly Moves Into the Marketing Industry

Amperity’s Intelligent Customer Data Platform Comes Out of Stealth Mode

Amdocs Smartbot Aims to Handle Customer Service and Close the Deal

Open Plan Offices Don't Have to Suck: Learn From Past Mistakes

Intelligent Virtual Assistants: Improving, But Still Not AI

A Facebook-Hosted Game Show? Hootsuite Launches LOI: Live Pitch

How StackShare Became a MarTech Meeting Ground

Aprimo Puts ADAM DAM Acquisition in the Cloud

Jostle and Bonusly Team Up to Recognize and Reward Employees

Is Robotic Process Automation Finally Here?

Salesforce Unveils Second Generation of Service Cloud

Marketo Outage Caused by Failure to Renew Its Domain

Is the IBM Watson Brand Unassailable?

Liveops New Skill Builder Teaches Call Center 'Soft Skills'

Executives Shirk Responsibility for the Worker Experience

COPC's RevealCX Monitoring App Takes Quality Assurance One Step Further

Signs Your Enterprise Software Is Blocking Digital Transformation

Will HPE Make Good on Its Big Vision for The Machine?

Salesforce Debuts PRM App with New Lightning CMS Integration

Helpshift’s Salesforce Integration Brings Customer Service In-App

Will Facebook's ParlAI Make Chatbots Talk Pretty One Day?

How to Survive When the Robots Come For Your Job

Alterian Debuts Campaign Manager 6.0 in Its First Post-SDL Release

Follow Mickey — and Inject a Little Magic in Your Digital Journeys

Episerver to Its User Conference Attendees: 'You Ain't Seen Nothing Yet'

IBM Reportedly Ends Remote Working as Layoff Rumors Grow

Salesforce Adds Einstein to Parts of the Service Cloud