Jennifer MacIntosh is the VP of Customer Success at Coveo. Jennifer MacIntosh has over 20 years experience working with high-tech and financial services companies helping them to establish, lead, and grow their Customer Experience and Knowledge Management practices. She is a certified KCS Practitioner, Trainer and active industry contributor. Tweet her @jenmacintosh.
Feature
Customer Experience
3 Ways to Reduce the Cost of Customer Support Operations
Feature
Customer Experience
Mastering the Art of Emotional Customer Experience
Feature
Customer Experience
Up Your Personalization Ante With the Help of Machine Learning