Latest Articles by Justin Racine(Page 2)

Apple's Vision Pro and Steve Jobs' Legacy of Customer-Centric Innovation

Ice-T: A Legend Behind Gangster Rap and Customer Experience Innovation

AI’s Role in Digital and Retail Personalization, Part 3: Synchronicity for Exceptional Customer Experiences

AI’s Role in Digital and Retail Personalization, Part 2: Changing Rules of Engagement

AI’s Role in Digital and Retail Personalization, Part 1: The Big Picture

Weird Is Way Better: Why SXSW and Austin Are the Epicenter of Customer-Centric Inspiration

Is Music the Ultimate Community Experience Connector? I’d Hit Play on That Track

Unhappy Customers Aren't Always Right; Your Customer Data Says So

Top Takeaways From NRF 2023 Retail's Big Show

Influencer Marketing Lessons Learned From Kanye West Fallout

Are You Ghosting Your Customers?

Retail Is — and Always Will Be — Integral to Digital Customer Experience

Be Like Chris: Empower Social Employee Personality Engagement

Cheap Beer and Recessions: How to Survive and Thrive With Exceptional Customer Experience

Be a 'Method Customer' to Improve Customer Experience

The Customer Experience Secret Amazon Doesn't Want You to Know About

Guess Who's Back, Back Again – QR’s Back, Tell a Friend

The Communal Side of Customer Experience

Unlocking the Power of Conscious Inspiration

Want to Create a Customer for Life? Fall in Love

Unforgettable Customer Experiences Share a Common Trait: Authenticity

Authentic Customer Experience, Through the Generations

TikTok Is a Dormant Commerce Volcano Waiting to Erupt

Don’t Fall Into the Trap of 'Ego-vation'

What the Reddit Stock Craze Can Teach Us About the Power of Influence