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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
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How AI and Quantum Will Redefine Marketing in 2026 and Beyond
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Editorial
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The World Cup Playbook Every Marketer Should Steal
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From Listening to Action: Elevating CX in the Experience Economy
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Better Data Means Better AI Across the Customer Journey
A woman crouches on a quiet forest road as a brown dog in a harness gently touches his nose to hers, creating a warm, affectionate moment between them.
When Customer Service Becomes a Brand Moment
A red-and-white target hangs on a wall with three darts stuck around it, all missing the center, symbolizing failed attempts or misfires.
10 Worst Marketing Misfires and Lessons Learned
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Customer Loyalty Wins. Customer Service Delivers.
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The Next Marketing Stack: AI Agents + Model Context Protocol
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The New Customer Journey Map: A Strategic Framework for CX Leaders
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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