Liraz Margalit
CONTRIBUTING AUTHOR
Jerusalem
COVERS
Customer Experience
Liraz Margalit, PhD, is a web psychologist, a lecturer and director of behavioral analytics at Clicktale, a company that provides a cloud-based Experience Analytics platform along with in-depth expert analysis. She leads the consumer behavior research team, in collaboration with academic and industry organizations.
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Liraz's Recent Articles
- What Comes Next for Chatbots and Customer Experience May 16, 2018
- Tap Your Customer's Emotions Through the Power of Positive Memories Mar 6, 2018
- No Really, My Customer Experience Was Fine Jan 8, 2018
- Reading the Digital Cues: Actions Speak Louder Than Words Nov 9, 2017
- Treat Website Visitors as Respected Guests: Learn From the Bedouins Sep 7, 2017
- Experience as a Metric: Changing the Convert-Sation Jul 11, 2017
- The Golden Rule of Ecommerce Website Design: Don't Confuse Your Customers May 3, 2017
- To Understand Your Customer Data, Try Thinking Like a Psychologist Mar 10, 2017
- To Create Experiences Customers Won't Forget, Appeal to Their Senses Jan 10, 2017
- Everything You Thought You Knew About User Experience Is Wrong Nov 8, 2016
- Do We Control Our Own Purchasing Habits? Sep 12, 2016