Latest Articles by Scott Clark(Page 5)

The CrowdStrike Outage: When CX Isn’t a Priority

Top 5 Generative AI Prompt Tips for CX and Marketing Leaders

What Is the Voice of the Customer (VoC)?

21 AI Applications to Explore for Marketing, Customer Engagement

Can OpenAI's SearchGPT Outdo Google?

AI and the Human Touch: Mastering the Balance in Customer Service

How the CrowdStrike Software Failure and Outage Disrupted CX

Taste of Discontent: Leaders React to Forrester's Sour CX Report

How Does Microsoft's Contact Center Play Shake up the Industry?

Using Voice of Customer to Improve Customer Retention

Target's AI Transformation: Elevating Employee Efficiency & Customer Delight

What Is a CRM Platform? And How They Add Value to Your Business

Why Did Oracle End Its Advertising Business?

Immersive Fun: Inside Netflix's New Phygital Venues

No Excuses: Time to Build a Cohesive Omnichannel Engagement Strategy

The Worst CX Ever?

The Growing Importance of Emotional Intelligence in Marketing

Top 5 Contact Center/Customer Service Certifications

WWDC 2024: Apple Intelligence, RCS Messaging — and More

Top 8 Customer Experience Courses and Certifications

The Google SEO Leak That Could Change Your Marketing Strategy

Predictive Analytics Is Crucial for CX

The Evolution of AI in Customer Service: What's Next?

Can Traditional Web Development Survive AI?

Designing Customer Surveys Without Causing Customer Fatigue

Nurturing as a Marketing Imperative

Top Marketing Trends You Should Watch in 2024