Feature
Customer Experience
Why You Need to Personalize Your Customer Returns Service
Tess Stimson is an international broadcast, newspaper and magazine journalist with 30+ years’ experience working both in front of and behind the camera for organisations including CNN, the BBC and The Times of London. She has written 14 best-selling books which have been translated into 20+ languages. She currently teaches strategic business communication in Vermont, and writes for top publications while working on her latest book.