Latest Articles by Tobias Goebel

It’s Time for VoC to Get a Little Brother: The Voice of the Product

Explaining IoT to a 5th Grader

Is There a Clear Path to General AI?

The Future Is Multimodal: Why Voice Alone Will Never Be the Answer

The New Wave of Web Chat: Here’s What Has Changed

5 Ways to Improve Customer Experiences for Consumers of All Ages

Why It’s Time for Companies to Be Loyal to Their Customers

Millennials Aren't Killing Banks, Just How They Interact With Them

Is Self-Service the Only Way to Save Money in the Contact Center?

Is Messaging the Final Frontier in Customer Service?

Why Your Approach to Chatbot and IVR Projects Is All Wrong

Google Duplex’s Conversational AI Shows a Path to Better Customer Service

Does Your Company Need a Chatbot?

Machine Learning or Linguistic Rules: Two Approaches to Building a Chatbot

How Robotic Process Automation Fits in Your Contact Center

AI-Driven Enterprise Search Is Closer Than You Think

What it Takes to Deliver Successful AI-Driven Search

How AI-Driven Search Could Bring Us Closer to the Intelligent Workplace

Do Chatbots Dream of Electric Sheep?

Calling All Linguists: The Messaging Bots Need Help