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The New Wave of Web Chat: Here’s What Has Changed

6 minute read
Tobias Goebel avatar
The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls.

About the author

Tobias Goebel

Tobias Goebel has almost 2 decades of enterprise software experience, with roles spanning product management, sales engineering, and product marketing. As a product marketing principal at Twilio IoT, he now works on defining and evangelizing technology solutions that leverage the potential of connecting the physical world to the Internet.