Tobias Goebel

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Boston

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Customer Experience

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Tobias Goebel is a conversational technologist and evangelist with over 15 years of experience in the customer service and contact center technology space. He has held roles spanning engineering, consulting, pre-sales, product management, and product marketing, and is a frequent blogger and speaker on Customer Experience topics. He serves as VP Product Marketing at Sparkcentral today, defining the future of conversational relationships between businesses and consumers. Prior to that, he lead Aspect Software’s global chatbot strategy where he was the lead architect behind the award-winning chatbot “Margot the Wine Bot.” Tobias holds degrees in computational linguistics, phonetics, and computer science from the universities of Bonn, Germany and Edinburgh, Scotland.

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