Tobias Goebel brings almost 2 decades of enterprise software experience, with roles spanning engineering, product management, sales engineering, and product marketing. In the first chapter of his career, he worked on defining and evangelizing technology solutions to improve communications with “people” — in the customer service and contact center industry, with a focus on IVR and chatbots. He now works on defining and evangelizing technology solutions to improve communications with “things” — in the IoT space, as a principal product marketing manager for Twilio IoT.
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Digital Experience
It’s Time for VoC to Get a Little Brother: The Voice of the Product
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Digital Experience
Explaining IoT to a 5th Grader
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Information Management
Is There a Clear Path to General AI?
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Digital Experience
The Future Is Multimodal: Why Voice Alone Will Never Be the Answer
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Digital Experience
The New Wave of Web Chat: Here’s What Has Changed
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Customer Experience
5 Ways to Improve Customer Experiences for Consumers of All Ages