Articles
Tag: dxm
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Google Set To Compete With Microsoft Teams for the Enterprise
Google recently make its productivity suite Workspace accessible to everyone. But can it really match up with Microsoft Teams and Office 365?
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Customer Experience M&A Activity Zeroes in on AI
Consolidation is continuing in the CX industry, with acquisitions focusing in one area particularly: AI and machine learning.
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What You Need To Know About Google Ads Search Certification
Want to get ahead? Certifications are a great way to show you are growing. Here is what you need to know in order to obtain the Google Ads Search certification.
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6 Best Practices That Will Improve Your Digital Marketing Strategy
It doesn’t matter how great your product or service is, if you can’t market it to the right people, nobody will use it, making a solid marketing strategy a must
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Digital Policies: The More, the Better?
Digital policies are essential for success and self-preservation in today’s workplace. But it's possible to have too much of a good thing.
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Feed the Marketing Machines, Future-Proof Your Business
The machines now run the show. Marketers today depend on automation and AI.
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Zoom Acquires Five9, Qualtrics Acquires Usermind and More CX News
In this edition of the CX and marketing Newsbyte, Zoom acquires Five9, Qualtrics acquires Usermind, DemandScience acquires the Airborne app and news.
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Think Beyond the Chatbot for Great Customer Experience on Social Media
Customers prefer social media channels over telephone support, but many are finding companies fail to meet their expectations.
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Does Your Organization Need a Chief Data Officer? Probably
While there is a growing number of roles in today's organizations, one of the most important is that of Chief Data Officer. But does your business need one?
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To Headless, or Not to Headless?
The decision to go headless or not isn’t simple. Organizations should weigh all relevant factors because it will affect much more than the product it procures.
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What Marketers Need To Know About the Colorado Privacy Act
The Colorado Privacy Act has been signed into law. How does it compare to the California Consumer Privacy Act?
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Call Centers vs. Contact Centers: Understanding the Key Differences
What are the differences between a call center and a contact center and why does it matter for customer experience programs?
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9 Steps To Create a Successful Content Strategy
The most successful content marketers have a documented content strategy. Here's a step-by-step guide to help you create your own.
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Multicultural Marketing In 2021 and Beyond
Multicultural marketing has been gaining popularity in order to prevent unconscious bias and potential discrimination in marketing campaigns.
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