Articles
Tag: chat
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The New Wave of Web Chat: Here’s What Has Changed
The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls.
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How RCS Chat Will Impact Marketing
RCS Chat is coming, but how will it impact SMS marketing and internal communication and collaboration for companies using Android technology?
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Can Chat Over IMAP Challenge WhatsApp and Slack?
Entrepreneur Rafael Laguna thinks he can take on WhatsApp and Slack. Does his open-source alternative stand a chance?
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Have We Reached the Era of Group Messaging Disenchantment?
Messenger tools like Slack and Teams are having their moment in the sun. But they're starting to repeat the mistakes of collaboration tools past.
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What Is Microsoft Kaizala?
If you haven't heard Microsoft Kaizala, you aren’t alone.
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10 Trends That Will Shape the Digital Workplace in 2019
A look at 10 trends that will shape the digital workplace in the coming year.
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Teams vs. Slack: Why Microsoft Will Win the Collaboration Wars
There's a number of reasons why Microsoft Teams has the advantages over Slack, but it's biggest one? Pragmatism.
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Fix Live Chat Before it Loses Its Way
Live chat can deliver an exceptional customer experience, but only when implemented correctly.
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Slack–Atlassian Deal Marks a Turning Point in Team Collaboration Market
Slack narrows the team collaboration field as HipChat and Stride bite the dust.
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Slack Buys Atlassian’s HipChat and Stride, SharePoint 2019 Enters Preview, More News
Digital workplace news, featuring Slack's acquisition (and sunsetting) of HipChat and Stride, Microsoft's release of SharePoint 2019 in Preview, and more.
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How the Right Tools Can Aid the Employee Experience
Employee experience can be improved by using technologies. Here are some of the tools that some collaboration professionals recommend.
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6 Ways Real-Time Chat Apps Fail for Organizations
Real-time chat apps can be a boon for organizational productivity, but nothing's perfect. We share some signs your chat tool may be failing.
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10 Ways AI Helps Improve Customer Experiences
Artificial intelligence can improve processes throughout ecommerce and customer experiences.
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Atlassian Stride Now Available, Workday Partners With Slack, More News
This week's roundup of digital workplace news
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