Articles
Tag: digital experience
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Salesforce Acquires Rebel, Facebook Hires Former UK Deputy PM, More News
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
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Skip the Robocall: Social Is the Connection That Counts
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.
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Balancing the Pros and Cons of Best of Breed Software
The appeal of having greater flexibility in a digital experience platform is clear — but it comes with some potential drawbacks.
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Good Design Is Intuitive
Which product would you rather use: one with an intuitive interface or one with a long manual explaining how to deal with a poorly designed one?
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Where Testing Fits in Your Omnichannel Experiences
With the lines between online and offline experiences becoming increasingly blurred, businesses need testing strategies that cover every step of the experience.
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Best-of-Breed vs. Suite? Digital Disruption Is Forcing Change
The way brands select digital experience technology has changed dramatically in a short period of time. What factors are driving the change?
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Why Digital Workplace Apps Are Not Producing Great Customer Experiences
In the rush to digitize the workplace, organizations are forgetting to consider the effect it will have on customer experiences.
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5 Tips for Deploying Open-Source Software
Experts share 5 things to consider when implementing open-source software in your organization.
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Translation, Localization, Transcreation: What’s the Difference?
Understanding the different offerings of language translation companies and how they apply to specific types of marketing messages is key to success.
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The DX-CX Tech Conundrum: Where Does One End and the Other Begin?
The customer journey should not be divided into a digital experience (DX) and a customer experience (CX).
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Choosing a DX Platform: Shrink-Wrapped Chicken Sandwich or Pastrami on Rye?
Anyone who tells you that buying a single digital experience platform can be a grab and go implementation is exaggerating at best.
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Don't Let Your DX Stack Fall Prey to the Content Fallacy
The technology stacks we're used to working with are going through dramatic change. But the plans businesses are creating around this share a common weakness.
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Customer Experience in 2018: Progress, But Still Room to Grow
Customer experience professionals share their opinions on how the industry is doing with customer experience. The response? Good, but still needs work.
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Digital Experience Stacks Evolve Once Again
Without a doubt, the tools with which to deliver digital experiences have evolved. But until our approach to DX evolves as well, they'll do us no good.
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