Articles
Tag: digital experience
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Optimizely Integrates With Slack, Adobe Updates AEM and More CX News
Optimizely integrates with Slack, Sitel Group hires CEO, Persado unveils Descriptive Insights and other customer experience news stories.
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10 Steps to Making Better Technology Choices
Selecting the right vendor and technology for your digital initiatives is a critical early choice.
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How the Telecom Industry Can Set the Customer Experience Bar Higher
Telecom providers need to stop guessing at what they think their customers need and start asking them directly.
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Aprimo Integrates With Episerver, DiscoverOrg Acquires ZoomInfo, More News
Swrve Integrates With Oracle Eloqua, SurveyMonkey Releases New Features, Hootsuite Hires Ryan Donovan, More CX News
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Customer Experience Needs to Focus on More Than Just the Usual Suspects
In spite of all the talk about personalization, so many customer experience initiatives target one demographic: young.
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Privacy Scandals Don't Harm Profit: The Case for Regulation
If scandals which appear to damage a company's reputation don't affect its bottom line, what incentive do companies have to change their behavior?
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Ready for Mobile-First Indexing? 5 Gotchas to Avoid
Google is slowly rolling out its mobile-first indexing — is your mobile site ready?
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How Human-Computer Interaction Can Help Marketers
Discussing the principles of Human-Computer Interaction and its impact on marketing.
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An Iterative Approach to Digital Transformation
Trying to take on a complete digital transformation in one go is likely to set your efforts up for failure.
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The IoT: Usability by Design
For consumers to adopt the IoT on a broad scale, developers are going to have to adopt robust policies around user testing.
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The 10-Year Customer Experience Challenge, Healthcare Edition
How does the customer experience in the healthcare sector today compare with the experience 10 years ago?
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ICYMI: Discovering Microsoft Kaizala, Building an Effective Online Team, More
CMSWire's top stories from the week of January 29-February 1, 2019
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Twilio Closes $3B SendGrid Buy, Sitecore Partners with IBM iX, More News
AgilOne Partners with Snowflake Computing, Sitecore Teams with IBM iX, More CX News
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Why Doesn’t UX Get Fast Feedback and Iterate?
In the battle between fast and good, UX will choose good every time — and you should too.
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