Articles
Tag: digital experience
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Getting Started With Voice User Interface Design
Voice interactions can provide richer experiences for customers or be a source for frustration. Some tips on designing VUIs that work.
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Is Your Business Producing Wasted Content?
Content is everything for many organizations, but many seem to be creating wasteful content that doesn't service the needs of their audience.
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Stop the Feud Between Business Users and IT — It Makes for Better Personalization
Business users and IT should be united in their efforts to achieve common business goals, yet all too often, they butt heads.
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8 Tips for Cutting Through the Customer Data Platform Hype
With advice from the experts, we offer tips for breaking through the customer data platform (CDP) hype.
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Customer Data Platforms and Analytical CRMs Share the Same DNA
CDP vendors owe a lot to the popularity of analytical CRM platforms.
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5 Digital Experience Case Studies: Acquia, Adobe, Bloomreach, Episerver, Sitecore
We caught up with five customer digital experience technology providers to get their best customer case study. Here's what they shared.
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Where Voice Experiences Fit in Customer Service
Companies looking to provide better CX are turning to voice solutions to offer quicker and better service customers call a contact center.
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The Future Is Bright for the Visual Economy
The start of a new decade is an exciting time for business leaders, marketers and developers to cast their vision for the visual economy in 2020 and beyond.
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In 2020, Headless Is All About the Head
In headless, we’re seeing more digital environments where the ultimate control lies with the development team. But what about the business user?
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Is Your 5G Business Strategy Ready?
5G is among the biggest tech buzzwords today. But what does it actually mean for users?
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Dun & Bradstreet Buys Orb Intelligence, Adobe DX Business Gets New Leader, More News
BlueConic announced latest funding round, Forrester stalwart moves to Oracle, Qualtrics releases Frontline Feedback and more DX news.
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Has the Suite DXP Dream Failed? The Case for Modular Digital Experience Platforms
The dream for suite DXPs was to reduce complexity, but the reality is these bundles grow more complex with every new acquisition.
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Why Entry-Level UX Jobs Demand Previous Experience
So many job descriptions for junior and entry-level CX and UX jobs expect a year of experience, perhaps more. What happened?
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Voice Search Will Mature in 2020
Voice technology today is where mobile technology was 10 years ago. In 2020, we will see it expand across multiple industries.
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