Articles
Tag: customer experience
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How Discounts Affect Customer Lifetime Value
Customers love discounts. But knowing which level of discount to offer is challenging and can influence the customer LTV and customer behavior patterns.
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If You’re Trying to Control the Customer Experience, You’ve Already Lost It
Companies like to talk about being customer centric. The trouble is, most are doing more talking than listening.
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How Do You Maintain Customer Experience on a Shrinking Budget?
How can businesses preserve the customer experience at a time when budgets are shrinking?
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4 CDP Case Studies: Openprise, Tealium, Segment, mParticle
How are businesses using customer data platforms? We caught up with four CDP providers to understand how their CDP is used in the real world.
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Decibel Raises $40M in Funding, Madison Logic Partners with HubSpot and More News
In this week's newsbyte, Decibel's $40M funding round, Reltio offers a 'Fast Start' package, Madison Logic finds home on HubSpot App marketplace and more news.
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Using Gamification to Boost Customer Experience
Gamification still has a place in customer experience.
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Here’s the Missing Piece to the Customer Experience Conversation
Delivering customer experiences requires constant innovation, but businesses need to connect the dots between CX and employee experiences to make it happen.
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How Has the Customer Journey Shifted?
Shelter-in-place rules resulted in businesses closing, and others adopting online or hybrid online/curbside pickup ordering, changing the customer journey.
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More Good News: Man Travels World for Good News, Essential Workers Tribute Video
Continuing our series featuring good news, we lead with a documentary about good news.
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MarTech Alliance Debuts New Supergraphic, Twitter Updates Privacy Policy & More News
In our customer experience software news column this week a new martech supergraphic out of APAC, UberFlip launching Marketplace and more CX news.
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Future-Proof Your Customer Experience Strategy for the 'New Normal'
Three key steps you can take to future-proof your CX strategy and help your business withstand the shifting tides of customer expectations.
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How to Use Customer Feedback to Your Advantage
Businesses owners can collect all the customer feedback they want, but it's all for naught if the information collected goes unused.
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What Marketers Should Do Now Instead of Sending Coronavirus-Related Emails
Brands have an opportunity right now to create new digital experiences that nurture relationships and instill trust and human connection.
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Adobe Releases Intelligent Services, Qualtrics Updates CoreXM, More News
Our weekly customer experience software news roundup leads with Adobe's AI updates to its Experience Platform.
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