Articles
Tag: customer experience
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Aligning Your Organization Around Customer Success
To be an organization that truly bakes customer success into the core takes more than simple redirection.
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SAP Debuts Product Content Hub, Simon Data Raises $30M and Other News
Acoustic Releases 2019 marketing benchmark report, Kony Quantum launches new conversational AI and other CX News.
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How to Incorporate Pricing Into the Customer Experience
How many companies take the time to find out what their product is worth to their audience?
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The Community Platform Landscape: Your Options Today
Community platforms have gone through some dramatic changes in the last few years. Here's what you need to know today.
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Customer Journey Orchestration Isn’t Just for B2C Anymore
Some B2B companies are still struggling to get their customer journey management initiatives off the ground. A few steps to get started.
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Elevate the Customer Experience Through Timing and Context
Every customer hits a roadblock at some point, forcing them to make a quick decision. It’s how businesses react that separates the winners and losers.
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What Separates Customer Experience Leaders from the Laggards?
On an elemental level, providing great customer experience begins with refining your understanding of your customer.
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Why Enterprises Need Digital Transformation
While digital transformation creates substantial disruption, to remain competitive, there is no way of avoiding it in the current business climate. Here's why.
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Data Is Getting Very Personal
Privacy responsibility — how we use, secure and share data — is becoming a differentiator.
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Sometimes a 270-Degree View of the Customer Is Enough
We're currently ingesting a vast amount of data without considering its value in understanding our customers and their experiences with our company.
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The Power of Geofence Marketing
How marketers can leverage geofence marketing to engage customers with personalized, localized and real-time messaging.
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Survey Monkey: When Support Overcomes Poor Design Decisions
A characteristic of successful companies today is they embrace technology AND human potential, combine emotional intelligence with data.
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WordPress Acquires Tumblr, Evergage Unveils Data Warehouse Solution and Other News
This week's customer experience news. WordPress acquires Tumblr, Evergage unveils data warehouse solution and other news.
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How Customer Experience Teams Strengthen Your Brand Through Market Disruption
How many times have you really overhauled your go-to-market strategy and who in your business informs a major market pivot?
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