Articles
Tag: customer experience
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To Get the Most Out of Microsoft Teams, Focus on the Employee Experience Journey
Before you introduce an out-of-the-box solution like Microsoft Teams, take the time to demonstrate you implemented it with employees in mind.
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UX Without the User
Great digital is a silo bridge-building game, and the most important bridges you can build are between organizations and their customers.
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A Foundation in Customer Experience Should Start in College
Most colleges could be doing a better job training students in one of the most important areas of business today: digital customer experience.
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HCL Releases DXP Founded on IBM Tech, Contentstack Nets $31.5M and More News
Qualtrics releases CXM update, Contentstack nets $31.5M, Bynder offers new DAM Solutions, West Monroe Partners acquires GoKart Labs and more CX News.
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Why Are We Thinking About the Future of CX When We Can’t Get it Right Today?
We still have too many so-called customer experience initiatives that are driven by IT systems that in fact make things that should be easy, more complex.
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6 Tips to Help Solve Today's Real-Time Marketing Challenges
We've covered the challenges that real-time marketing presents, now we're sharing some solutions to consider.
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Major Usability Problems Require Less People to Identify
On most websites or apps, fixing three big things can often make things significantly better.
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Oracle Acquires CrowdTwist, LinkedIn Updates Campaign Manager, More News
In this week's DX Newsbyte Decibel Hires CMO, Oracle Buys CrowdTwist, LinkedIn adds targeting tools and more CX News.
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Customer Journey 2.0: Implementing Lifecycle Marketing for 2020 and Beyond
Marketing has a problem. As the business has trumpeted the rise of “customer obsession” and the “empowered consumer,” marketing’s role is woefully unclear.
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Tips for Increasing Your Prototype’s Realism
Prototyping is an important part of the CX/UX process. When we test products or features on users, we want to test something as realistic as possible.
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How the Customer Journey Will Evolve in the Next 5 Years
How do marketing experts expect the customer journey to change by the start of 2025?
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6 Challenges With Real-Time Marketing
Gartner has cited real-time marketing as a transformational strategy in the coming decades. But challenges remain.
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Microsoft Debuts Dynamics 365 Commerce, Medallia Buys Zingle, More News
Microsoft launches Dynamics 365 Commerce, ARM Treasure Data updates CDP offering, Cheetah Digital debuts Customer Engagement Suite and more CX news.
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Is (Near) Real-Time Customer Experience Within Reach?
Forrester predicts real-time CX (or something close to real-time) will soon be a reality. Here's how some are trying to make that prediction come true.
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