Articles
Tag: customer experience
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When to Up Your Data Game
When should executives try to drive their organization to the next level of data capabilities?
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Marketing: The Truly Original Fake News
Many marketers unfortunately believe their own hype.
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Improving Employee Engagement Through Staff Training
Looking to improve employee engagement within your organization through staff training? We've got all the insights you need right here.
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ICYMI: What the Red Hat Buy Means to Users, How to Encourage Innovation, More
Our top stories, events and resources from the week of November 5-9, 2018
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Where the IoT Is Already Impacting Customer Experience
The IoT is making its way into many different industries, but the results are the same: quicker processes, faster service and happier customers.
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SDL Updates Tridion DX, LinkedIn Overhauls Campaign Manager, More News
SDL announced a series of updates to its Tridion DX platform this week, Reltio released v. 2018.3 and more news in the digital experience space.
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Your Modern DX Stack: Navigating Between Major Platforms and Greater Flexibility
While perhaps one-tenth of companies are at the forefront of DX deployments, many still remain as much as a decade behind.
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How AI Can Optimize the Everyday Customer Experience
How can artificial intelligence shape the everyday customer experience? We've explored persona creation, hyper-personalization and predictive analytics.
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IoT’s Impact on Customer Experience? Immediate, Significant, Unavoidable
If you're a brand debating to IoT or not to IoT, the answer is IoT: too many of our modern conveniences rely on IoT already.
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Todd Unger: Look for Digital Leaders Who Are 'Productive Disruptors'
Todd Unger at the AMA discusses small and fast approaches to digital transformation, the continued silos within organizations and more in our latest DX Leaders.
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Tracking YouTube Video Performance In Google Tag Manager
A look at Google's time-saving YouTube trigger for Google Tag Manager.
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How Blockchain Could Transform Digital Experience
One of the biggest challenges of building a functional digital experience stack is integration. Could blockchain offer a fresh approach to this problem?
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You've Heard of Method Acting, Now Try Method Marketing
Marketers would do well to embrace some of the techniques of method acting in their interactions with customers.
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Creating Great Conversational Experiences Has Its Challenges
A conversational experience is supposed to seem effortless to the customer. In truth, it can be anything but.
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