Articles
Tag: customer experience
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CX Decoded Podcast: Analyzing Voice-Content Prospects for Marketers
In this edition of the CX Decoded Podcast, we catch up with Preston So to discuss voice content use cases and trends.
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Jahia Updates Personalization Engine, Pathwire Buys Email on Acid & More News
Jahia integrates Apache Unomi with its personalization engine, Boomtown launches end-to-end cxm platform and more customer experience news.
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LogMeIn Targets SMB Market With GoToConnect Contact Center Updates
LogMeIn last week announced new offerings in the Contact-Center-as-a-Service (CCaaS) space.
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Could Google's Privacy Sandbox Commitments Be a Win for Marketers?
Google today proposed a series of commitments regarding its Privacy Sandbox to the UK government which could become legally binding.
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Composable DXP: Is It Sales Jargon or Something More?
The term composable DXP is being used a lot lately, but what does it mean? Is it marketing jargon or something you should pay attention to?
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Why Are Account-Based Marketing Investments Heating Up?
The account-based marketing (ABM) software space has seen some significant investments lately. What's behind the movement?
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5 Ways to Optimize Your Surveys for Better Customer Experience
When done properly, surveys can be instrumental in collecting actionable insights from customers that ultimately improve the customer experience.
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What's Killing Your Customer Journey? Friction
Customers aren't sticking around. What’s ruining relationships between businesses and customers?
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Boomtown Launches New End-to-End CXM Platform
CXMEngine should help enable companies to coordinate customer journeys across previously isolated systems by leveraging AI.
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BlueOcean Launches New API, Salesforce Digital 360 Gets New Features & More News
Leading this week’s CX and marketing newsbyte, BlueOcean launches a new API for third party access to analytics, Salesforce Adds to Digital 360 and more.
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Highlights From Google's Marketing Livestream
Catching up on the big takeaways for marketers from the Google Marketing Livestream 2021 event.
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6 Traits of Customer-Centric Pros
What makes someone a standout customer experience professional?
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4 Microsoft Build Takeaways for Marketers
Catching up on some takeaways for marketers from the Microsoft Build conference.
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How Customer Communities Improve Customer Experience
By setting up customer communities, companies gain six CX-related advantages.
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