Articles
Tag: customer experience
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Customer Feedback: A Goldmine in Your Midst
Collecting feedback is just one part of the process. What’s more important is what you do with the data.
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Sitecore Updates DXP, Commerce Platforms, Drift Launches Prospector and More News
Sitecore came out with a big release last week, updating its digital experience platform and its commerce offering, Drift launches Prospector and more CX news.
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How to Plan SEO for Featured Snippets and Improve Your Customer Experience
Re-evaluating SEO to strengthen website or app page content can be a smart play during the current marketing reset.
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4 Essentials for Building Loyalty in the Post-Pandemic Banking Market
Banks must be prepared to offer an experience that meets customers not only where they are but where they want to be.
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Why Behavioral Data Is the New Focus Group
How can companies get a picture of what their customers want without relying solely on in-person or remote focus groups?
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Up Your UX Proficiency in These Areas
There is a disconnect between people who are graduating from UX educational programs and the senior leaders and managers assessing them.
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Customers Expect Convenience and Safety: Will Brands Deliver?
The best way to meet customer expectations is to listen to them and understand what they are expecting, now and in the future.
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Want to Improve Your Selling Performance? Focus on Outcomes
Five things you can start doing today to improve your sales performance with an outcomes-based approach.
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SAP to Take Qualtrics Public, Adobe Updates Personalization, Commerce and More News
Adobe enhances its personalization software and updated Magento Commerce, Sprinklr introduces Sandbox, Copilot Launches Automated CX platform and other CX news.
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Feeling Uncertain? Time for Experimentation
Customer experience and digital experience have merged. Respond with experiments to create secure, digital options to interact with the organization.
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Why the Future of Life Sciences Is Digital and Direct-to-Consumer
For decades, directly connecting with healthcare customers was not front and center in life sciences. That is changing.
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Want to Build a Customer Community? Here's How to Get Started
One way to engage customers, ensure customer satisfaction and get results is to build a customer community.
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Why Some Customer Experience Initiatives Fail at the Executive Level
Why do some customer experience (CX) programs fail at the executive level, and what can CX practitioners do to create better business outcomes.
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A Holistic Customer Experience Means Saying Goodbye to Siloed Thinking
Companies are still approaching CX with siloed, channel-based strategies, resulting in disjointed experiences for customers.
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