Articles
Arc XP, a cloud-based digital experience platform, has added a new B2C commerce offering called Arc Commerce.
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A look at the Salesforce Certifications that will help make you more marketable and better paid, as well as information on training and costs.
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Is improving customer experience today actually difficult for employees to accomplish? It doesn’t have to be, if you create the right alignments.
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This week's customer experience and digital marketing Newsbytes leads with inMotionNow's acquisition of Lytho.
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Forrester debuted a new report, its Agile CMS Wave, replacing the Web Content Management Wave. We cut through the hype to uncover what you need to know.
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Several government digital vaccine rollouts faced multiple challenges. Here we glean the lessons for digital CX practitioners.
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In our latest edition of CX Decoded, we catch up with Liz Miller and Nicole France of Constellation about marketing bad behaviors.
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In most cases, poor customer experiences are rooted in inefficient or outdated processes and technology — or at times, both.
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Tips to cut back bloat in your digital experience stack without causing unexpected consequences.
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This week in CX news, 6sense raises $125 million on a $2.1 billion evaluation, Holler Gets 36 million in funding, Mach Alliance welcomes NewStore and more news.
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How did my car dealership transform from virtually zero digital interactions to almost a fully DX? Easy. It listened to its customers and employees.
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Metrics such as lowest cost channel, call handle time and calls per hour still abound. While not inherently bad, they omit one critical thing: the customer.
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A successful customer experience program involves seven intricately-linked steps. The first step is program design.
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Crownpeak made waves in the Digital Experience Platform market with its acquisition of e-Spirit. We dig into its motives.
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